Hilti Store Representative

Hilti (Canada) Corporation; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology company specializing in construction tools is looking for a Hilti Store Representative in Dartmouth, NS. The role involves managing the store, providing exceptional customer service, and maximizing sales through effective inventory management and customer engagement. Ideal candidates possess strong analytical and problem-solving skills, along with retail experience. A competitive salary and comprehensive benefits are offered, emphasizing professional growth and employee wellness.

Benefits

Medical/Dental/Vision insurance

Pension plan with matching

Generous Paid Time Off policy

Qualifications

• Ability to adapt to a fast-paced, dynamic environment.
• Skills to gather and analyze information for strategies.
• Experience in retail customer expansion.

Responsibilities

• Manage and operate the Hilti Store effectively to maximize sales.
• Conduct inventory audits and ensure stock accuracy.
• Foster a customer-centric culture in the store.

Skills

Customer service

Sales strategy development

Problem-solving

Analytical skills

Education

High School Diploma or GED

Bachelor’s Degree or equivalent experience

Tools

MS Office

Job description

What's the role?

The Hilti Store Representative is responsible for managing and operating a Hilti Store while maximizing walk-in sales and smaller field accounts while simultaneously providing a high level of customer service (95% order fill rates). All activities are performed with the ultimate objective of providing Total Customer Satisfaction and driving the Hilti Brand.

What does the role involve?

• Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts; create innovative ways to drive sales through merchandising and product demo efforts
• Review and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive sales
• Post receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti Store
• Expedite customer backorders and switch to locations that meet customers’ delivery requirements with the most cost-effective mode of transportation
• Reconcile opening, closing, and annual physical inventories for the Hilti Store
• Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent
• Maintain a clean and organized work area and storefront at all times; keep assigned equipment in good order
• Additional duties as assigned

What you need is:

• High School Diploma or GED required; Bachelor’s Degree preferred or equivalent work experience
• Ability to lead change and adapt to a fast paced, dynamic environment
• Ability to gather and analyze appropriate information to develop and implement effective strategies
• Excellent problem-solving and decision-making skills
• Ability to grow a loyal customer base in a retail setting while strengthening the company’s position and market share
• Ability to analyze information to help identify targeted customers and create business plans to identify customers’ potential where gaps exist in current purchasing habits
• Ability to properly care for and maintain company assets (e.g. company product)
• Ability to effectively demonstrate the proper use of Hilti products to customers
• Ability to work with all departments to be a successful Hilti Store Representative (materials management, logistics, credit, marketing, technical services, and customer service)
• Understanding of MS Office to manage, analyze, and develop business plans to effectively grow sales
• Basic understanding of sales through multiple channels & consultative selling techniques
• Mechanical aptitude preferred
• Some experience with reading and understanding construction documents preferred
• Must be able to travel to the US for training, within 1 month of hire date

Who should apply?

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It’s why we haven’t gone through any waves of layoffs – even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It’s why most of our account managers come from a non-construction background.

Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

What do we offer?

In addition to a competitive base salary, we offer a robust benefits package including;

• Medical/Dental/Vision effective the first day of the month following employment
• Team member Only coverage premiums paid by Hilti
• Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
• Business Travel Accident paid by Hilti
• Basic Dependent Life Insurance paid by Hilti
• Option Life, AD&D, and Critical Illness for team member and dependents
• Short-term Disability paid by Hilti
• Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Up to five days per year of back-up daycare
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate