High-Rise Residential Building Operator

Richcraft Homes; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

Richcraft Homes is seeking a Residential Building Operator to manage day-to-day operations in their residential rental portfolio. The role requires strong communication and technical troubleshooting skills, with a commitment to providing excellent resident support. Ideal candidates will have a minimum of 2 years' experience and a working knowledge of HVAC and plumbing systems. Richcraft offers competitive benefits, including a health and dental plan, retirement planning, and opportunities for professional growth.

Benefits

Generous Health and Dental Plan

Group Retirement Planning with Company Match

Opportunities for Growth

Employee Wellness Program

Referral Program

Qualifications

• Minimum 2 years experience in a related environment.
• Working knowledge of HVAC, plumbing and electrical systems.
• Valid Driver’s License is required.

Responsibilities

• Manage day-to-day operations of residential portfolio.
• Respond promptly to resident issues and service requests.
• Perform repairs and monitor contractor performance.

Skills

Communication

Organizational

Interpersonal

Problem-Solving

Time Management

Job description

Richcraft is looking for a candidate to join our operations team on our residential rental portfolio.

Job Type | Full Time

Who We Are

Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40 year history in home and high rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcrafts purpose is to provide a distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

• Generous Health and Dental Plan
• Group Retirement Planning with Company Match
• Employee Wellness Program
• Referral Program
• Employee Assistance Program
• Long-Term Employment
• Opportunities for Growth

The Role:

Richcraft is looking for a candidate to join our operations team on our residential rental portfolio. The Residential Building Operator will be responsible for a designated residential portfolio that includes managing day-to-day operations, being available for general inquires to tenants and always ensuring a high level of service and support to residents.

In This Role, You Will:

• Promptly respond to resident issues and service requests.
• Act as a liaison between residents and management.
• Perform repairs to rental units as needed, during occupancy and during transition of residents from units (turnovers)
• To monitor, troubleshoot and perform preventive and minor repairs on HVAC, plumbing and electrical systems, and small appliances.
• Monitor performance of external contractors to ensure quality workmanship and customer service.
• Supervise and coordinate tenant move-in and move-out.
• Perform regular property inspections of units, common areas, building exteriors, and landscape in coordination with the Operations Manager.
• Respond to emergency calls.
• Prepare and submit reports based on operations.
• Ensure property is clean and well maintained.
• Perform all other duties as assigned or needed.

What You Bring:

• Minimum 2 years experience in a related environment.
• Exceptional communication, organizational, interpersonal and time management skills.
• Working knowledge of HVAC, plumbing and electrical systems.A demonstrated high degree of integrity, discretion, and confidentiality.
• Excellent technical troubleshooting and problem-solving skills.
• Ability to work well independently with minimal supervision, and with other team members when necessary.
• Ability to prioritize work and adhere to maintenance schedules.
• Ability to analyze, organize, prioritize, and delegate tasks accordingly.
• Ability to enhance positive relationships with residents, tenants, and vendors.
• Ability to consistently complete assigned work in a timely and efficient manner.
• Valid Driver’s License is required.
• Participate in afterhours on-call rotation

What We Offer:

We are committed to the professional growth, development, and long-term career excellence of our employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

• Generous health and dental plan
• Group retirement planning with company match
• Opportunities for growth
• On call pay

Richcraft Homes is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this with you to meet your needs.