High-Rise Residential Building Operator

Our team at Richcraft Homes is seeking a High-Rise Residential Building Operator to manage day-to-day operations while ensuring a high level of service and support to residents.

Job Type: Full Time

Who We Are:

Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcraft Homes' purpose is to provide a high quality, distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development, and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

The Role:

Richcraft is looking for a candidate to join our operations team in our residential portfolio. The Residential Building Operator will be responsible for a designated residential portfolio that includes managing day-to-day operations, being available for general inquiries to tenants and always ensuring a high level of service and support to residents.

In This Role, You Will:

• Promptly respond to resident issues and service requests.
• Act as a liaison between residents and management.
• Perform repairs to rental units as needed, during occupancy and during transition of residents from units (turnovers).
• Monitor, troubleshoot and perform preventive and minor repairs on HVAC, plumbing and electrical systems, and small appliances.
• Monitor performance of external contractors to ensure quality workmanship and customer service.
• Supervise and coordinate tenant move-in and move-out.
• Perform regular property inspections of units, common areas, building exteriors, and landscape in coordination with the Operations Manager.
• Respond to emergency calls.
• Prepare and submit reports based on operations.
• Ensure property is clean and well maintained.
• Perform all other duties as assigned or needed.

What You Bring:

• Minimum 2 years experience in a related environment.
• Exceptional communication, organizational, interpersonal and time management skills.
• Working knowledge of HVAC, plumbing and electrical systems.
• A demonstrated high degree of integrity, discretion, and confidentiality.
• Excellent technical troubleshooting and problem-solving skills.
• Ability to work well independently with minimal supervision, and with other team members when necessary.
• Ability to prioritize work and adhere to maintenance schedules.
• Ability to analyze, organize, prioritize, and delegate tasks accordingly.
• Ability to enhance positive relationships with residents, tenants, and vendors.
• Ability to consistently complete assigned work in a timely and efficient manner.
• Valid Driver’s License is required.
• Participate in after-hours on-call rotation.

What we Offer:

• Generous health and dental plan.
• Group retirement planning with company match.
• Opportunities for growth.
• On-call pay.

Richcraft Homes is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work with you to meet your needs.