High-Net-Worth Claims Adjuster

Aviva Canada; Vancouver; Hybrid; CAD 45,000 - 85,000; Full time

Job summary

A leading insurance company in Metro Vancouver is seeking a Senior Ovation Claims Adjuster to handle high net worth claims. This hybrid role requires strong communication and analytical skills, with a salary range from $45,600 to $84,600 based on experience. Candidates must possess 4+ years in claims handling, and relevant insurance qualifications. The company supports diversity and offers wellness programs.

Benefits

Annual bonus

Health benefits

Retirement savings plan

Professional education support

Flexible vacation policy

Diversity and inclusion programs

Wellness programs

Qualifications

• Minimum 4+ years of first-party claims handling experience focusing on property claims.
• Prior high net worth / VIP or specialty market claims experience preferred.
• Strong technical competence in personal insurance.

Responsibilities

• Investigate and negotiate claims in accordance with standard procedures.
• Maintain accuracy of data in Aviva systems.
• Manage customer relationships and outcomes on claims.

Skills

Claims handling

Communication

Analytical skills

Problem-solving

Bilingualism

Education

University Degree or College Diploma

CIP or FCIP designations

Tools

CoreLogic

Xactanalysis

Xactimate

Guidewire ClaimCenter

Job description

Join to apply for the High-Net-Worth Claims Adjuster role at Aviva Canada

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Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking an experienced Senior Ovation (High-Net-Worth) Claims Adjuster.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds.

Come join our team!

What You’ll Do

• Investigate and negotiate Ovation and RBC High Net Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures
• Responsible for the issuance of payments to vendors, customers, and experts
• Maintain the accuracy and integrity of data collected in Aviva systems
• Analyze estimates, value of claims, negotiate, and settle claims accordingly
• Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss
• Communicate policy coverage and benefits to customers
• Investigate and document cause of loss and quantum
• Work in a low-volume phone queue environment as a first responder for Ovation policyholders and brokers
• Review, comment on, and approve vendor estimates for repairs or replacements
• Maintain relationships with internal and external partners involved in claims management
• Acquire and maintain appropriate provincial adjuster licenses and fulfill continuing education requirements, where required
• Manage customer relationships and outcomes on claims of varying quantum and complexity
• Determine when fieldwork is necessary and coordinate the required resources
• React early to exposures and recovery opportunities during storm and disaster events
• Understand financial elements of property claims to ensure financial strength and business performance improvements
• Identify and report suspicions of fraud or financial irregularities
• Continuously improve customer experience, indemnity, and expense management
• Ensure compliance with relevant regulatory and legislative requirements

What You’ll Bring

• Minimum 4+ years of first-party claims handling experience focusing on property claims; auto claims experience is an asset
• Prior high net worth / VIP or specialty market claims experience preferred
• Experience with CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter
• Industry designations such as CIP or FCIP or other relevant professional insurance qualifications
• University Degree, College Diploma, or equivalent property technical work experience
• Strong technical competence in personal insurance
• Experience handling VIP / high net worth, Private Client claims
• Basic property claims scoping and estimating knowledge
• Excellent verbal and written communication skills, respectful and compassionate communication, effective listening
• Computer proficiency in Excel, Word, PowerPoint, Outlook
• Strong analytical, problem-solving, and decision-making skills
• Bilingualism is an asset
• Adjusting licenses for Quebec and Atlantic provinces are assets

What You’ll Get

• Salary range from $45,600 to $84,600, based on experience and internal factors
• Rewards package including base salary, annual bonus, retirement savings, share plan, health benefits, wellness, and volunteer opportunities
• Career development support and professional education
• Competitive vacation policy with options to purchase extra days
• Diversity and inclusion programs
• Wellness programs supporting physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools in our recruitment process. This is a newly posted position, available internally and externally.

Aviva Canada provides accommodations for employees with disabilities. Contact your Talent Acquisition Partner if you require accommodations at any stage.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Finance and Sales

Industry: Insurance

Location options include Surrey, Burnaby, Richmond, and Langley, BC

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