High-Net-Worth Claims Adjuster

Aviva; Vancouver; On-site; CAD 45,000 - 85,000; Full time

Job summary

A forward-thinking company is seeking a Senior Claims Adjuster to handle high-net-worth auto and property claims. This hybrid role provides a unique opportunity to balance remote work with in-office collaboration. You will investigate claims, negotiate settlements, and maintain data integrity while ensuring compliance with regulations. The ideal candidate will have extensive experience in claims handling, particularly in the high-net-worth sector, and possess strong analytical and communication skills. Join a team that values care, commitment, and community, and enjoy a compelling rewards package that supports your professional growth.

Benefits

Annual Bonus Eligibility

Retirement Savings Plan

Health Benefits

Competitive Vacation Package

Professional Development Support

Corporate Wellness Programs

Volunteer Opportunities

Extra Days Off Option

Qualifications

• 4+ years of first party claims handling experience, including personal auto and property claims.
• Preference for candidates with high net worth/VIP claims experience.

Responsibilities

• Investigate and negotiate high net worth claims in accordance with standard methodologies.
• Maintain relationships with internal and external partners involved in claims management.

Skills

Claims Handling

Negotiation

Communication Skills

Analytical Skills

Problem-Solving

Bilingualism

Education

University Degree

College Diploma

CIP or FCIP Designation

Tools

CoreLogic

Xactanalysis

Xactimate

Audatex

Edjuster

Guidewire ClaimCenter

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking an experienced Senior Ovation (High-Net-Worth) Claims Adjuster.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Come join our team!

What you’ll do:

• Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures.
• Responsible for the issuance of payments to vendors, customers, and experts.
• Maintain the accuracy and integrity of data collected in Aviva systems.
• Analyze estimates, value of claims, negotiate, and settle claims accordingly.
• Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss.
• Communicate policy coverage and benefits to customers.
• Investigate and document cause of loss and quantum.
• Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers.
• Review, comment on, and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property.
• Maintain relationships with internal and external partners involved in the management of customer claims.
• Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required.
• Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity.
• Determine when fieldwork is required and coordinate the field resource required as well as handle the information coming from the tasks.
• Ensure early identification and reaction to exposures and recovery opportunities during storm and disaster events.
• Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance.
• Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures.
• Continuous improvement of customer experience/outcomes, indemnity, and expense excellence.
• Measured demonstration of relevant Regulatory and Legislative compliance.

What you’ll bring:

• Minimum 4+ years of first party claims handling experience, including both personal auto and property claims.
• Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience.
• Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter.
• CIP or FCIP Industry designation or other relevant professional insurance qualification.
• University Degree or College Diploma or equivalent Property technical work experience.
• Superior technical competence in Personal insurance.
• Experience in handling VIP/high net worth, Private Client claims handling.
• Basic property claims scoping and estimating understanding/knowledge.
• Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively.
• Computer proficiency; Excel, Word, PowerPoint, Outlook.
• Superior analytical, problem-solving, and decision-making skills.
• Bilingualism in a second language is considered an asset.
• Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset.

What you’ll get:

• The salary band for this position ranges from $45,600 to $84,600. Please note that individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is a new position that has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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