Helpdesk Associate - Remote-Halifax

NTT DATA; Halifax; Remote; CAD 40,000 - 65,000; Full time

Job summary

An established industry player in healthcare services is seeking dedicated individuals for a dynamic remote call center role. This position offers a chance for career advancement and a comprehensive benefits package from day one. As part of a 24/7 service desk, you will handle customer inquiries related to clinical applications, ensuring effective communication and support. If you're flexible with shifts and thrive in a fast-paced environment, this opportunity could be your next career step. Join a recognized leader in enhancing patient outcomes and make a difference in the healthcare ecosystem.

Benefits

Comprehensive Benefits Package

Flexible Shift Scheduling

Remote Work Opportunity

Qualifications

• 4+ years of service desk or helpdesk experience required.
• 1+ year of technical troubleshooting experience.

Responsibilities

• Handle inbound customer calls related to clinical applications.
• Track, document, and escalate incident tickets timely.

Skills

Technical Troubleshooting

Customer Service

Communication Skills

Typing Skills

Education

High School Diploma

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package starting from the first day of employment
- Flexible shift scheduling, including nights, weekends, and holidays
- Work remotely with a requirement for a quiet, private workspace
- Join a recognized leader in improving patient outcomes in the healthcare ecosystem
- Engage in a dynamic call center environment supporting healthcare customers 24/7

What to Expect (Job Responsibilities):
- Handle inbound customer calls related to clinical applications such as Epic, Cerner, McKesson, and Meditech
- Track, document, and close or escalate incident tickets in a timely manner
- Drive resolution of incidents on a 24/7 service desk
- Maintain a designated workspace and remain in the phone queue for 8 to 10 hours
- Provide effective communication and support to healthcare customers

What is Required (Qualifications):
- Minimum of 4 years of service desk or helpdesk experience, or equivalent education and technical troubleshooting experience
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required
- Must be shift flexible, with availability for nights, weekends, and holidays
- 1 year of call center, customer service, or application support experience

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Demonstrated service philosophy in interactions with clinicians and colleagues
- Strong communication and interpersonal skills
- Proficient typing and English language skills, both verbally and in writing
- Exceptional ability to work optimally in a fast-paced environment

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #CallCenterJobs

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