Help Desk Technician

TEEMA; Toronto; On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player is seeking a Help Desk Technician to join their dynamic team. In this role, you will be the first point of contact for users needing assistance, providing exceptional customer service while troubleshooting technical issues. You will work closely with the internal team to resolve problems and ensure user satisfaction. This position offers the opportunity to enhance your skills in a supportive environment, where you can grow your technical knowledge and contribute to various projects. If you're passionate about technology and helping others, this is the perfect opportunity for you.

Qualifications

• 1-2 years of helpdesk experience with excellent communication skills.
• Experience with troubleshooting and customer service.

Responsibilities

• Answer helpdesk calls and troubleshoot issues to ensure customer satisfaction.
• Assist with network administration tasks and provide training to staff.

Skills

Helpdesk Experience

Excellent Communication Skills

Troubleshooting

Customer Service

Education

CompTIA A+ Certification

Microsoft Certification

CCNA or Equivalent

Tools

Microsoft Office 365

Helpdesk Ticketing System

Job description

Job Title: Help Desk Technician
Job ID:78902
Location:Toronto, Ontario

What you will be doing:

• Answer helpdesk calls, troubleshoot with the caller, document the issue, work with the internal team to find a solution if one isn’t already available, and ensure the ticket is closed to the satisfaction of the caller.
• Provide one on one training of staff when the issue reported is due to a training gap.
• Provide excellent customer service.
• Assist with some network administration tasks (asset management, user account management, deploying new hardware and software, etc.).
• Work on projects assigned by the Network Manager.
• Performing on-call duties on a rotating schedule.

What you must have:

• 1 to 2 years of helpdesk experience.
• Excellent communication skills.
• Experience working with a helpdesk ticketing system.
• Good troubleshooting experience.
• Experience helping users who aren’t comfortable with technology.
• Working knowledge of:
• Microsoft Office 365.
• Networking fundamentals (switches, routers, firewalls).

Nice to Have:

• Experience supporting remote users.
• Experience with supporting software through the entire software development life cycle.
• Troubleshooting.
• SIP Connections.
• VPN Connections.
• Load Balancers.
• CompTIA A+ (preferred).
• Microsoft Certification (nice to have).
• CCNA or equivalent (nice to have).

Salary/Rate Range: $60,000 – $65,000

For more information about TEEMA and to consider other career opportunities, please visit our website atwww.teemagroup.com