Help Desk Technician

CareRx Corporation; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading pharmacy service provider in Canada is seeking a Help Desk Technician for a 12-month contract in Edmonton. This role involves providing on-site technical support and customer service to staff, troubleshooting hardware and software issues, and maintaining IT documentation. Ideal candidates have strong understanding of network protocols and experience in help desk support. Working hours are Monday to Friday, with on-call rotations required.

Benefits

Flexible medical and dental coverage

Predictable work hours

Opportunities for career growth

Qualifications

• Proficient in hardware/software support for Windows OS and O365.
• Strong understanding of system troubleshooting and network protocols.
• Experience in help desk support with excellent analytical skills.

Responsibilities

• Provide technical support via multiple channels following standard procedures.
• Diagnose and resolve hardware, software, and network issues.
• Manage user accounts and assist with security tasks.

Skills

End-user hardware/software support

Network protocols

Problem-solving

Customer service

Tools

Windows OS

O365

Azure

Hyper-V

Job description

PositionSummary

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

CareRx is looking for a Help Desk Technician (12-month contract) to join our IT team in supporting a group of users in Western Canada onsite 5 days a week in Edmonton. You will primarily provide user support and customer service to CareRx staff for company-supported computer applications and platforms, actively involved in troubleshooting problems and supporting end users and IT management on resolution actions.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Defined Work Schedule: Offers a healthy work-life balance with predictable hours.

Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Role Accountabilities

• Provide technical support via in-person, phone, chat, or email channels, following standard help desk procedures.
• Diagnose, prioritize, and resolve hardware, software, and network issues; escalate urgent tickets as needed.
• Deploy, configure, and maintain desktops, laptops, peripherals, VPN clients, and mobile devices.
• Manage user accounts, access controls, and phone system administration in line with company policies.
• Install, troubleshoot, and support software (e.g., Windows, MS Office, Adobe, Remote Desktop, Kroll).
• Monitor system uptime, security, and availability; assist with security-related tasks (e.g., phishing, spam, surveillance access).
• Maintain accurate help desk tickets, documentation, IT asset records, and inventory.
• Collaborate with vendors and internal teams to ensure timely support and service delivery.
• Support IT projects, provide end-user training, update manuals, and participate in on-call rotation.
  
  

What You Will Bring To The Team

• Proficient in end-user hardware/software support, including Windows OS, O365, Azure, Hyper-V, MDM solutions, and peripheral devices.
• Strong understanding of network protocols, system troubleshooting, and ticketing/call tracking systems.
• Proven experience in help desk support with excellent problem-solving, analytical, and technical research skills.
• Highly organized with strong communication, time management, and customer service skills; able to prioritize in a fast-paced environment.
• Team-oriented with a positive, adaptable attitude; accountable and willing to participate in on-call rotations.
  
  

Location: This is an on-site role at our office at 17969 106 Ave NW, in Edmonton.

Work Shifts: Monday to Friday, 9am-5pm with on-call rotations including weekends. On-call expectation is approximately 1 week a month.

Opportunity: This is a current existing position

AI Disclosure: CareRx does not use AI to screen candidates

Application Process

CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodation upon request throughout the selection process.

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check,Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.