*Help Desk Support Intermediate / Spécialiste

MobileComm, Inc; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in the IT and Telecom Networking sector is looking for a dedicated professional to join their team. This role involves providing On Air production support, resolving technical issues, and managing support tickets efficiently. The ideal candidate will thrive in a dynamic environment, working independently while also collaborating with users and technical personnel. If you are flexible with shift work and have a passion for technology, this opportunity could be your next exciting career move. Join a team that values innovation and technical excellence, and help shape the future of telecom networking.

Qualifications

• Must be able to work independently and manage tasks effectively.
• Experience with production applications is an asset.

Responsibilities

• Provide On Air production support and resolve technical issues.
• Manage support tickets and participate in system maintenance.

Skills

Problem-solving

Ability to work independently

Shift work flexibility

Tools

iNews

PRX

Harris systems

Citrix

VPN

WAN

Job description

Explore exciting open positions in the IT and Telecom Networking Industry today.

Job Description

Description:

1. Mandatory shift work required including evenings, weekends, and holidays.
2. Ability to work independently at all times.
3. Work with users and other technical personnel to resolve problems.
4. Responsible for On Air production support including newsrooms/studios/control rooms.
5. Knowledge of Production applications an asset (iNews, PRX, Harris systems).
6. Answers telephone support requests.
7. Manage assigned tickets in a timely fashion.
8. Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied.
9. Participates in system maintenance, upgrades, etc.
10. Installs/upgrades business applications.
11. Supports remote access (Citrix, VPN, WAN) to business applications.
12. Supports corporate email on mobile devices.
13. Creates and updates technical documents for knowledge database.

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