Help Desk Support in Corporate Office of Brewery

TEEMA Solutions Group; Montreal; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Join a leading IT support team as a Help Desk Support Specialist in Montreal. This role combines hands-on client support with remote tasks, focusing on troubleshooting, system maintenance, and enhancing client experiences. With opportunities for career growth and skill application, we seek passionate professionals eager to deliver exceptional service.

Qualifications

• Minimum 3 years in desktop support or as an IT technician.
• Proven expertise in computer hardware and peripherals.
• Advanced understanding of operating systems and remote support tools.

Responsibilities

• Visit client sites or assist via remote support to troubleshoot issues.
• Install and maintain computer hardware, peripherals, and software.
• Diagnose and resolve networking and connectivity issues.

Skills

Problem-Solving

Client Interaction

Communication

Troubleshooting

Job description

Join our dynamic team and take on a fulfilling role as a Help Desk Support Specialist. This position offers a blend of hands-on and remote work, providing varied and engaging challenges every day. If you're passionate about IT, problem-solving, and client interaction, we want to hear from you!

What You'll Be Doing:

Visit client sites or assist via remote support to troubleshoot hardware/software issues.

Install and maintain computer hardware, peripherals, and software.

Upgrade operating systems and applications to ensure peak performance.

Diagnose and resolve networking and connectivity issues.

Offer expert recommendations for hardware and software upgrades.

Provide basic training to clients on system usage.

Keep thorough job reports and manage supply orders.

What We're Looking For:

Experience: Minimum 3 years in desktop support or as an IT technician.

Skills: Proven expertise in computer hardware, chipsets, memory, and peripherals.

Knowledge: Advanced understanding of popular OS, software applications, and remote support tools.

Communication: Strong verbal and written communication abilities.

Client-Focused: A responsive approach to client support requests and problem resolution.

Elevate your career by applying your technical knowledge and client service skills in a position that values expertise and growth. Apply now to become an essential part of our team!