Help Desk Support Associate

MalowRecruits; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid time off and holidays

On-the-job training and certification

Career growth path in IT

Job summary

MalowRecruits is hiring a Help Desk Support Associate to provide front-line technical assistance to employees. You'll troubleshoot common issues, log support requests, and help ensure quick resolution of everyday technology problems.

The role is full-time and onsite in Canada. The ideal candidate has 0-2 years of experience, basic knowledge of operating systems, and strong troubleshooting and communication skills. Certifications like CompTIA A+ are a plus.

Qualifications

• High school diploma required; Associate's degree in IT a plus.
• 0-2 years of experience in help desk or technical support.
• Basic knowledge of common operating systems and software.
• Strong troubleshooting and communication skills.
• Relevant certification (CompTIA A+) a plus.
• Patient, customer-focused approach to support.

Responsibilities

• Respond to help desk tickets and support requests.
• Troubleshoot basic hardware, software, and login issues.
• Escalate unresolved issues to senior technical staff.
• Document support interactions and resolutions accurately.
• Assist with equipment setup and account provisioning.
• Provide basic guidance to end users on common systems.
• Support IT inventory and equipment tracking as needed.

Skills

Troubleshooting

Communication

Customer service

CompTIA A+

Education

High school diploma

Associate's degree in IT

Job description

We are hiring a Help Desk Support Associate to provide front-line technical assistance to employees. You'll troubleshoot common issues, log support requests, and help ensure quick resolution of everyday technology problems.

Responsibilities

Help Desk Support Associate

Employment Type: Full-Time, Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: $40,000-$50,000/year

Job Summary

We are hiring a Help Desk Support Associate to provide front-line technical assistance to employees. You'll troubleshoot common issues, log support requests, and help ensure quick resolution of everyday technology problems.

Responsibilities

• Respond to help desk tickets and support requests
• Troubleshoot basic hardware, software, and login issues
• Escalate unresolved issues to senior technical staff
• Document support interactions and resolutions accurately
• Assist with equipment setup and account provisioning
• Provide basic guidance to end users on common systems
• Support IT inventory and equipment tracking as needed

Requirements & Qualifications

• High school diploma required; Associate's degree in IT a plus
• 0-2 years of experience in help desk or technical support
• Basic knowledge of common operating systems and software
• Strong troubleshooting and communication skills
• Relevant certification (CompTIA A+) a plus
• Patient, customer-focused approach to support

Benefits

• Health, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• On-the-job training and certification support
• Career growth path in IT

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.