Help Desk Operator

TRANSITNEXT M&R INC.; Ottawa; Hybrid; CAD 48,000 - 51,000; Full time

Benefits offered by this job

Hybrid working culture

Generous time-off policies

Competitive compensation

Job summary

AtkinsRéalis in Canada is seeking a hands-on Operations Support professional for the Technical Services team on the Trillium Line Project. You will manage work orders, coordinate maintenance activities and route issues to the right teams in a fast-paced 24/7 environment.

Work with internal teams and subcontractors to ensure timely repairs, accurate documentation and continuous improvement. This role offers hybrid work arrangements and competitive compensation.

Qualifications

Responsibilities

• Review defect and incident information via email, phone, radio and other channels.
• Create and manage work orders in the MMPRS system.
• Assess defects and determine response based on performance parameters.
• Coordinate with internal departments and subcontractors for timely resolutions.
• Monitor work order progress, update records, document repairs and root causes.
• Escalate safety or commercially significant issues to stakeholders.
• Support Yard Control Centre operations with admin, communications and reporting.

Job description

Job Description Overview

Join the Technical Services team supporting the Trillium Line Project. In this role, you will play a key part in maintaining the efficiency and reliability of transit operations by managing work orders, coordinating maintenance activities, and ensuring operational issues are routed to the right teams for resolution. Working in a fast-paced 24/7 operational environment, you will collaborate with internal stakeholders, subcontractors, and operational teams to support service excellence and continuous improvement.

Your Role

• Review defect and incident information received through email, telephone, radio, and other communication channels.
• Create and manage work orders within the Maintenance Management and Performance Reporting System (MMPRS).
• Assess reported defects and determine the appropriate response based on established performance parameters.
• Coordinate with internal departments and subcontractors to ensure timely resolution of defects and maintenance activities.
• Monitor work order progress, update records accurately, and document completed repairs and root causes.
• Escalate safety-related or commercially significant issues to key stakeholders as required.
• Support Yard Control Centre operations through administrative assistance, communications support, and operational reporting activities.

About You

• Ability to work effectively in a high-volume, fast-paced operational environment.
• Proficiency in using computer systems, communication technologies, and data entry platforms.
• Ability to analyze information, prioritize tasks, and make sound decisions under pressure.
• Aptitude for building strong working relationships and collaborating with diverse teams and stakeholders.
• Ability and willingness to work within a 24/7 operational environment, including overtime when required.

Rewards & Benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise. And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Additional Information

AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as “AtkinsRéalis”) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA). Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

Expected compensation for this role is $35 hourly during training and $37 hourly upon qualification. Base salaries are determined according to several parameters like skills, experience, and potential impact on the role. Internal and external competitiveness are also taken into account in our offers.

Worker Type Employee Job Type Regular At AtkinsRéalis

We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and our people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and technology. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital.

News and information are available at Atkinsrealis or follow us on LinkedIn.