Help Desk IT Support Engineer - On-Site Required

Network Builders IT; City of Langley; On-site; CAD 45,000 - 70,000; Full time

Job summary

An innovative IT services company is seeking a dedicated Helpdesk Engineer to join their growing team. This role emphasizes exceptional customer service and technical skills to support and design network infrastructure for clients. You will work in a collaborative environment that values teamwork and professional development, with opportunities for certifications and skill enhancement. If you are passionate about IT and eager to make a direct impact, this is the perfect opportunity for you to grow in your career while contributing to exciting projects.

Qualifications

• Strong customer service and technical skills to support client infrastructure.
• Ability to troubleshoot and configure network equipment effectively.
• Willingness to pursue industry certifications for professional growth.

Responsibilities

• Interact daily with clients to provide technical triage and support.
• Document work thoroughly and develop permanent solutions for recurring issues.
• Perform onsite visits for troubleshooting or installation as needed.

Skills

Customer Service

Technical Troubleshooting

Network Configuration

Documentation

Bilingual (English and Mandarin)

PSA/RMM Tools (Autotask/Datto)

Education

Microsoft Certifications

A+ Certification

N+ Certification

Tools

EDR Solutions

Email Filtering Tools

Mobile Device Management

Job description

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Job Description

We are looking for a Helpdesk Engineer with exceptional customer service and technical skills to support and design servers and network infrastructure for our clients. The ideal candidate should have excellent communication skills, attention to detail, a passion for IT, and pride in their work.

At Network Builders IT, our top priority is our company culture. You will work with a supportive team that loves what they do and will support you fully. We are committed to your professional growth and will assist you in obtaining necessary certifications.

We are looking for a candidate who:

• Enjoys independent responsibility without micro-management
• Wants to work on projects and innovative solutions
• Is comfortable in a relaxed work environment
• Wants to make a direct impact on the team and company

What you will do:

• Interact daily with clients, providing technical triage
• Assess the impact and severity of issues and determine solutions
• Work with the latest security solutions, including EDR, email filtering, web content filtering, encryption, and mobile device management
• Identify recurring issues and develop permanent solutions
• Document work thoroughly, including scripts and procedures
• Configure, install, and maintain desktop hardware and software
• Troubleshoot network infrastructure and hardware issues
• Perform onsite visits for troubleshooting or installation
• Handle service requests via email, phone, or support portal
• Assist with technology moves, adds, and changes
• Remote troubleshooting of PC/MAC issues
• Document solutions and create end-user guidelines

Skills / Requirements:

• Bilingual in English and Mandarin is a plus
• Experience with PSA/RMM tools like Autotask/Datto preferred
• Ability to set up and install network equipment
• Accurate daily note and time entry
• Maintain documentation for procedures and configurations
• Provide after-hours emergency support as needed
• Willing to pursue industry certifications such as Microsoft, A+, N+

Company Description

Network Builders IT is a rapidly growing MSP seeking a customer-focused Helpdesk Engineer with technical expertise to support client infrastructure. Our culture emphasizes teamwork, passion for IT, and professional development. We support your growth through certifications and skill enhancement opportunities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting