Heli-Ski Operations Manager

American Mountain Guides Association; Revelstoke; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

Join a leader in the hospitality and adventure industry as a Heli-Ski Operations Manager at Eleven Revelstoke Lodge. This role involves overseeing the heli-skiing operations, ensuring safety and excellence in guest experiences, and leading a dedicated team. Ideal candidates will possess exceptional leadership skills, extensive experience in heli-skiing, and relevant certifications. Experience in diverse geographic regions is a plus.

Qualifications

• Minimum 10 years of heli-skiing experience required.
• High-level operational risk management and avalanche forecasting skills.
• Strong organizational, communication, and computer skills.

Responsibilities

• Oversee heli-ski program risk management and guide staffing.
• Ensure guest satisfaction and quality assurance during operations.
• Lead and develop a high-performing guide team.

Skills

Leadership

Risk Management

Teamwork

Decision-Making

Education

IFMGA Mountain Guide

CAA Avalanche Operations Level 2

Current 80-hour first aid certificate

Job description

Eleven is a global hospitality and adventure company operating ski programs in Canada, the USA, France, Iceland, and Chile. Eleven Revelstoke Lodge, located in the heart of downtown Revelstoke, BC, is also home to the Quartermaster Eatery and Kingfisher Heli-Skiing. We offer exceptional lodging, fine dining, and private small group heli-skiing in the Monashee and Selkirk Mountains. Eleven maintains the strongest commitments to operational safety, staff development, and providing best-in-class guest experiences on a global scale.

Position Summary

Eleven Revelstoke Lodge (ERL) seeks a Heli-Ski Operations Manager to lead our guide team and ski program. This role requires a certified Ski or Mountain guide with exceptional leadership, teamwork, and risk management skills. The ideal candidate is an IFMGA Mountain Guide with experience in diverse geographic regions, at least 10 years in the heli-ski industry, and 5 or more years as a Lead Guide or Supervisor. The position requires Revelstoke residency from mid-October through mid-April, with remote work possible for the remainder of the year. This position offers an exceptional opportunity to lead a world-class heli-ski operation in one of the world’s premier mountain destinations while contributing to a global hospitality company committed to safety, excellence, and guest satisfaction. For more information and to apply, contact [e-mail] or visit elevenexperience.com/careers/.

Position Purpose

The Heli-Ski Operations Manager (OM) serves as the overall leader of the Kingfisher heli-ski program. This role owns and nurtures the company culture of safety, teamwork, and guest service.

The OM works with the Eleven Ski Operations Manager to develop strategic priorities and facilitate alignment with global heli-ski programs, and with the ERL Lodge Manager to ensure seamless transitions between the heli-ski and lodge experiences. The OM is the primary point of contact for external vendors and service providers.

Responsibilities/Duties/Functions/Tasks

Operations Management

• Heli-ski program operational risk management
• Seasonal guide staffing and scheduling
• Aviation program oversight, tracking, and scheduling
• Daily and seasonal record keeping and reporting
• Fueling infrastructure management
• Equipment inventory management

Team Leadership & Development

• Planning and management of annual training and ongoing professional development.
• Supervising Guide responsibilities per industry guidelines and internal standards. ● Guide feedback and review process oversight and documentation
• Professional mentoring and training

Guest Experience & Quality Assurance

• Program guest satisfaction and experience quality assurance
• Support effective collaboration with hospitality and culinary

programs.

• Ensure seamless integration between heli-ski and lodge

experiences

Strategic Planning & External Relations

• Annual budgeting and capital expenditure proposals
• Collaboration with Eleven Ski Operations Manager on strategic priorities ● Collaborative management of external relationships including:

○ First Nations

○ Province of British Columbia

○ HeliCat Canada

○ Aviation Providers

• Coordinate and delegate execution of responsibilities with additional managers and staff

Qualifications

Certifications & Training

• IFMGA Mountain Guide, ACMG Ski Guide, or equivalent
• CAA Avalanche Operations Level 2 or equivalent
• Current 80-hour first aid certificate

Experience and Skills

• Minimum 10 years heli-ski experience
• High-level operational risk management skills
• High-level operational weather and avalanche forecasting skills

Special Position Requirements

• Strong organization, communication, and computer skills
• Strong work ethic, teamwork, and dynamic decision-making

skills

• Experience with professional mentoring and training
• High-level self and social awareness
• Ability to balance administrative and operational tasks
• Ability to travel and guide in complex avalanche terrain
• Helicopter operations
• Rescue operations

Preferences

• Professional avalanche forecasting and/or mitigation experience
• Experience with remote weather, webcam, and communications

infrastructure

• Geographically diverse work experience
• Experience working with high-end clientele
• Revelstoke residency from November through April

Work Requirements

• Canadian citizenship, permanent residency, or work visa
• Expert skiing or snowboarding skills
• Ability to work all day in extreme winter weather

environments

• Ability to lift 50+ pounds repeatedly