Heavy Equipment Parts & Service Advisor - Material Handling

Brandt Group of Companies; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in material handling is seeking a Customer Support Advisor in Edmonton. This role involves promoting and selling parts, ensuring customer satisfaction, and achieving sales targets through proactive customer engagement and retention strategies.

Qualifications

• Experience in sales and customer support.
• Ability to manage customer relationships effectively.
• Strong communication skills required.

Responsibilities

• Prospect and cold call new accounts for promotions.
• Maintain good relationships with existing customers.
• Generate monthly customer sales leads.

Skills

Sales

Customer Relationship Management

Problem Solving

Job description

Brandt is currently looking for a Customer Support Advisor (CSA) - Material Handling at our Edmonton location. The CSA is a professional salesperson responsible for promoting and selling material handling parts and service, as well as providing after sales support to existing and new customers. Responsibilities also include meeting sales revenue objectives and profit goals set by the branch.

Duties & Responsibilities

• Regularly prospect and cold call new accounts to discuss new promotions and other incentives.
• Assure good working relationships with customers, resolving problems and growing customer loyalty, by regularly communicating with them on current service, new products and services, and new promotions.
• Visit customers in Area of Responsibility (AOR), a minimum of 1 visit per month.
• Develop prospective customers with a goal of 2 per month.
• Increase parts and service sales and provide Material Handling sales leads to the Material Handling sales team.
• Implement yearly territory plan including a customer target list.
• Maintain and utilize the database records related to each customer. Sales meetings, opportunities, quotes, notes, and any other documentation as required.
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies.
• Maintain control of inventory in the company vehicle, ensuring price list is always available.
• Follow up all customer complaints and communicate effectively to the Branch Manager, Parts Manager, and Sales Manager.
• Participate in all training, using Part Master Booklets to increase knowledge.
• Maintain cleanliness and scheduled maintenance of company vehicle.
• Assist the parts counter personnel with quotes, orders, deliveries, returns, and inventory control when needed.
• Supply competitive product and pricing information to Parts Manager.
• Other duties as assigned.