Heavy Equipment Field Technician

Wajax; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading industrial solutions provider in Hamilton is seeking a Heavy Equipment Field Technician. The role involves providing high-quality service by diagnosing and repairing heavy equipment on-site. Ideal candidates will have 3-5 years of experience, strong communication skills, and familiarity with Hitachi and John Deere machinery. The job offers competitive pay and comprehensive benefits.

Benefits

Competitive health and dental benefits

E-learning and product training programs

Exclusive discounts with various service providers

Recognition program with merchandise and cash awards

Award-Winning Health and Wellness Program

Qualifications

• 3-5 years of work experience in heavy equipment
• Proficient in mechanical diagnostics and repair principles
• Ability to establish strong working relationships with customers.

Responsibilities

• Inspect and diagnose components and equipment for servicing needs.
• Service and repair equipment in the shop and on-site.
• Participate in manufacturers and in-house service training.
• Comply with Health & Safety programs.
• Complete service paperwork and maintain service records.

Skills

Proficient written and verbal communication skills

Exceptional customer service

Demonstrated mechanical aptitude

Analysis and problem-solving skills

Hitachi and John Deere experience

Job description

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The Opportunity

Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components typically on-site at customer or roadside assistance.

The Opportunity

Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and reconditioning of heavy equipment, transmissions, engines (gasoline and diesel), and engine components typically on-site at customer or roadside assistance.

The Role

• Inspect and diagnose components and equipment for servicing needs.
• Communicate with equipment owners for authorization of servicing and repairs as required.
• Service and repair equipment in the shop and on-site for the customer.
• Recondition and remanufacture components as required for equipment, engine and hydraulic repairs.
• Establish and maintain strong working relationships with customers.
• Communicate equipment servicing needs as required with Branch Supervisor / Manager.
• Communicate work performed and complete service paperwork.
• Update and maintain service records
• Fill out warranty information
• Complete work orders
• Participate in manufacturers and in-house service training. Training may occur during work and / or after work hours.
• Participate in all required Health & Safety Training.
• Comply with the Health & Safety program and practices.
• Performance of daily duties in a manner conducive to a safe workplace.
• Work with Manufacturers online support.
• Always maintain a professional company image.
• Meet requirements of Field Level Hazard and Job Hazard assessments
• Where required tests, measures, and verifies electrical component operations, including energized components and electrical fields; conducts building transfer tests to confirm correct operation of transfer switches, breakers, and generator units.

The Candidate

• Work Experience : 3-5 years
• Knowledge : Proficient written and verbal communication skills; proven ability to work with customers, exceptional customer service; demonstrated mechanical aptitude, analysis, and problem-solving skills
• Preferable Hitachi and John Deere experience

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial / commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

Together we get more done.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Machinery Manufacturing

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