Heavy Equipment Application Specialist

Toromont Industries; Vaughan; On-site; CAD 70,000 - 87,000; Full time

Benefits offered by this job

Competitive total rewards

Flexible work schedules

Multiple locations across Eastern CAN

Job summary

Toromont Cat in Vaughan, Ontario is seeking an Application Specialist to provide expert guidance on heavy equipment applications for customer site needs. You will translate requirements into technical guidance and work with Caterpillar products to deliver tailored solutions.

The role emphasizes safety, hands-on equipment experience, and strong communication with field teams and sales. You will contribute to dealer programs and continuously grow technical and customer-facing skills within a

Qualifications

• Post-secondary education and 5+ years in a customer-facing role.
• 5+ years hands-on experience with heavy equipment.
• Strong technical aptitude and understanding of equipment applications.
• Strategic thinker with good analytical and problem-solving skills.
• Excellent communication and interpersonal skills across levels.

Responsibilities

• Thorough knowledge of heavy equipment and customer site applications.
• Analyze specifications and explain applications to customers.
• Support Caterpillar Dealer Advisory Groups (DAGs) and training.
• Forecast input and assist with inventory levels.
• Collaborate with Sales on value selling and go-to-market strategies.
• Provide leadership for customer applications and seminars.

Skills

Customer facing

Heavy equipment

Technical aptitude

Analytical skills

Communication

Education

Post-secondary education

Job description

Pay Type

Full Time, Permanent

Compensation

$69,520.00 - 86,900.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Application Specialist, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Thorough knowledge of heavy equipment & customer site applications
• Machine specifications relating to customer site specific applications
• Answer questions from field related to specifications and applications
• Participate in relevant Caterpillar Dealer Advisory Groups (DAG’s)
• Sales Training (selection of DPC, development of custom training curriculum)
• Gathering, analyzing & communicating intelligence on products, market conditions, competitors, & customers
• Forecast input & assist with managing inventory levels
• Input for stock configurations
• Guidance & leadership for customer applications
• Customer seminars & informational sessions upon request
• Develop a standardized NPI process for all machine families including Annual Product Updates (APU)
• Communication to all stakeholders
• Determining which models to market in our territory
• Work closely with Caterpillar District office on a comprehensive go-to-market strategy for all product families including merchandizing support and key model focus initiatives
• Analytics: work with Technology Specialist to develop strategies to increase technology usage
• Trusted advisor - develop solutions with customers related to machine applications
• Work with Sales to develop a Value selling message – VST
• Gather, analyze & communicate intelligence on products, market conditions, competitors, & customers
• Provide leadership direction as it relates to promotion dealer/customer/association events
• Provide input on pricing strategies
• PINS achievement
• Any other duties deemed by Toromont to fall under this job description

Must-haves for this role:

• Post-Secondary Education with a minimum of 5 years' experience in a customer facing role
• Highly safety conscious with at least 5 years' of hands on experience around heavy equipment
• Strong technical aptitude and solid understanding of heavy equipment applications
• Customer centric with proven coaching, mentoring and people development skills would be an asset
• Solid business acumen and a mindset for continuous improvement
• A strategic thinker with excellent analytical and problem solving skills
• Effective communication and strong interpersonal skills to deal with all levels
• Computer literate with proficiency in Microsoft Applications

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™,Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.