Heavy Duty Shop Foreman - Regina Peterbilt

Brandt Group of Companies; Regina; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Heavy Duty Shop Foreman to lead a dynamic team in Regina. In this pivotal role, you will oversee service technicians, ensuring high standards of customer service and operational efficiency. Your leadership will be key in managing repair timelines, coaching team members, and maintaining quality control. This position offers the opportunity to make a significant impact in a customer-focused environment where your contributions are valued. If you're passionate about leading teams and delivering exceptional service, this role is perfect for you.

Qualifications

• Experience in managing service teams and ensuring customer satisfaction.
• Strong organizational skills and commitment to quality control.

Responsibilities

• Supervise service technicians and ensure quality control.
• Maintain a clean work environment and manage customer communications.
• Coach and mentor technicians for improved efficiency.

Skills

Customer Service Excellence

Team Management

Coaching and Mentoring

Communication Skills

Quality Control

Education

High School Diploma

Technical Certification in Heavy Equipment

Job description

Brandt Tractor Ltd is currently seeking a Heavy Duty Shop Foreman reporting to our Regina Peterbilt location.

The successful applicant for this position will be responsible to help ensure: customer repair estimates are sent in a timely manner, customers are provided with a high level of customer service and communication, repair timelines and updates are shared with the customer, office and shop, invoicing and work in process control goals are met, warranty return cases and goodwill policy cases are supported, customer requests and resolutions are a high priority, technicians are coached, guided and mentored, technicians are managed to work efficiently while making recommendations to the Service Manager regarding technician skills and training needs.

Duties & Responsibilities

• Supervise the work of service leadhands, service technicians and service writers
• Responsible for the organization of the work performed and quality control
• Maintain an organized, clean work environment
• Coach, advise and mentor technicians and service writers
• Ensure technician efficiency is obtained and maintained
• Commitment to customer service excellence
• Communicate and work effectively with customers, teammates, and other branch personnel
• Establish and maintain an on-call field schedule
• Converse with the customers and operators on the phone, email, or in person
• Manage costs and ensure profitability of the department
• Open and close work orders, prepare work orders for warranty
• Provide a best in class customer service experience
• Other duties as required