Heavy Duty Shop Foreman - Estevan Peterbilt

Brandt Group of Companies; Estevan; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Foreman to lead a team in providing exceptional customer service and technical support. This role involves supervising service technicians, ensuring quality control, and maintaining an organized work environment. The ideal candidate will excel in coaching and mentoring, fostering a culture of efficiency and excellence. Join a dynamic team where your leadership will make a significant impact on customer satisfaction and operational success. If you are passionate about service excellence and team development, this opportunity is perfect for you.

Qualifications

• Strong background in customer service and team management.
• Experience in coaching and mentoring technicians.

Responsibilities

• Supervise service technicians and ensure quality control.
• Maintain a clean work environment and manage costs effectively.
• Provide exceptional customer service and support.

Skills

Customer Service Excellence

Team Management

Coaching and Mentoring

Communication Skills

Organizational Skills

Education

High School Diploma or equivalent

Technical Certification in Automotive Service

Job description

Brandt Tractor Ltd is currently seeking a Service Foreman reporting to our Estevan Peterbilt location.

The successful applicant for this position will be responsible to help ensure: customer repair estimates are sent in a timely manner, customers are provided with a high level of customer service and communication, repair timelines and updates are shared with the customer, office and shop, invoicing and work in process control goals are met, warranty return cases and goodwill policy cases are supported, customer requests and resolutions are a high priority, technicians are coached, guided and mentored, technicians are managed to work efficiently while making recommendations to the Service Manager regarding technician skills and training needs.

Duties & Responsibilities

• Supervise the work of service leadhands, service technicians and service writers
• Responsible for the organization of the work performed and quality control
• Maintain an organized, clean work environment
• Coach, advise, and mentor technicians and service writers
• Ensure technician efficiency is obtained and maintained
• Commitment to customer service excellence
• Communicate and work effectively with customers, teammates, and other branch personnel
• Establish and maintain an on-call field schedule
• Converse with the customers and operators on the phone, email, or in person
• Manage costs and ensure profitability of the department
• Open and close work orders, prepare work orders for warranty
• Provide a best in class customer service experience
• Other duties as required