Heavy Duty Outside Parts & Service Representative - Peterbilt

Brandt Group of Companies; Whitby; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for an Outside Parts & Service Representative to join their team in Whitby. In this dynamic role, you will be responsible for promoting and selling truck and transport parts while providing exceptional after-sales support. Your ability to build strong relationships with customers will be key to increasing sales and customer satisfaction. This position offers the opportunity to engage with a diverse clientele, develop marketing strategies, and contribute to the overall success of the company. If you are passionate about sales and customer service, this role is perfect for you!

Qualifications

• Strong sales and customer service skills are essential.
• Experience in outside sales or parts service is preferred.

Responsibilities

• Develop and maintain relationships with customers to boost sales.
• Prospect new accounts and implement territory plans.

Skills

Customer Relationship Management

Sales Skills

Communication Skills

Problem Solving

Education

High School Diploma

Post-secondary education in Business or related field

Tools

Database Management Software

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Whitby Peterbilt location.

This is an outside sales position responsible for promoting and selling truck & transport parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction.
• Assist the Parts & Service departments to increase profitability and performance.
• Regularly prospect and cold call new accounts to discuss new promotions and programs.
• Implement yearly territory plan including a customer target list to maximize sales potential.
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month.
• Keep customers current on new products and services.
• Develop prospective customers with a goal of 2 per month.
• Follow-up with customers on unit and machine performance.
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required.
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies.
• Gather competitive product and pricing information and supply to management.
• Participate in all required training and development opportunities.
• Follow up on customer concerns and communicate effectively to the appropriate Management Team.
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle.
• Other duties as assigned.