Heavy Duty

Manpower, Inc.; Richmond; Hybrid; CAD 74,000 - 124,000; Full time

Benefits offered by this job

Company share ownership program

Incentive plans

Pension and RRSP contributions

Volunteer days and donations matching

Tuition assistance

Inclusion programs

Wellness programs

Discounts on products and services

Job summary

Definity is seeking a Senior Auto Claims Team Lead to coach and guide a specialized claims unit in a hybrid work setting in Richmond, BC. You will mentor staff, audit claims, and drive performance while managing the team budget and ensuring adherence to policies.

The role requires 3–5 years of Auto claims experience, 1–2 years of supervisory work, strong analytical and interpersonal skills, and a professional demeanor. English fluency is essential; French is an asset.

Qualifications

• 3–5 years of Auto claims experience with direct claims handling.
• 1–2 years of supervisory experience.
• Strong organizational, negotiation, analytical and interpersonal skills.
• University degree or two-year college diploma; CIP designation preferred.
• Professional, friendly demeanor; ability to stay composed in busy times.
• Fluency in English; French is an asset.

Responsibilities

• Lead assigned team of Auto Claims Representatives and provide technical direction.
• Provide on-the-job training, guidance, and performance feedback to staff.
• Complete audits of claims files and deliver actionable feedback.
• Foster staff development and participate in hiring decisions.
• Manage coaching, reporting, and budget for the team.
• Initiate interviews for vacancies and make hiring recommendations.

Skills

Team leadership

Performance management

Coaching

Analytical skills

Interpersonal skills

Budgeting

Bilingual (English/French)

Education

University degree (any discipline)

College diploma (2-year) or CIP designation

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

This role focuses on team development, quality assurance through audits, and driving productivity while managing budgets and supporting hiring efforts. Ideal for a leader who thrives on mentoring staff and improving operational excellence.

What to Expect

• Lead assigned team of Auto Claims Representatives and provide technical direction to ensure efficient handling of claims.
• You’ll provide guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.
• You’ll complete audits by reviewing and monitoring claims files and providing effective feedback.
• You’ll foster staff development by assisting with the selection of staff, conducting performance evaluations, provide ongoing and effective feedback, identify training opportunities, and keep staff informed of changes to policies and procedures.
• You’ll provide coaching and performance feedback to the Auto team by reviewing reports, discussing options, and developing action plans.
• You’ll manage expenses and an annual operating budget for the team.
• You’ll initiate interviews for vacancies within the unit and making recommendations for new hires

What You Bring

• 3 - 5 years of claims experience, with a focus on the direct handling of a variety of Auto claims
• 1-2 years of supervisory experience
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
• University degree from any discipline. College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation is required.
• You’re professional, friendly, and courteous in all interactions with both customers and co-workers
• You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
• You’ve got a strong customer-interaction focus and proven performance management experience coupled with well-developed communication, organizational, interpersonal, and analytical skills.
• You’re a natural coach and mentor
• Fluently bilingual (English & French) is considered an asset.

Salary Range: $73,500 - $123,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).