Hearing Care Coordinator

Beltone; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

Beltone is seeking a Hearing Care Coordinator in Calgary to provide exceptional service and manage customer relations. The role includes administrative tasks, customer interaction, and supporting Hearing Care Professionals, making it ideal for a motivated individual looking to excel in the medical sector.

Qualifications

• 2 years office, sales, and customer service experience preferred.
• Effective communication skills in English.
• Self-motivated and highly organized.

Responsibilities

• Greet customers and manage phone calls.
• Perform administrative duties and follow up with customers.
• Develop lead generation activities through community outreach.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School diploma or equivalent

Tools

MS Office

Job description

Join to apply for the Hearing Care Coordinator role at Beltone.

14 hours ago Be among the first 25 applicants

Join to apply for the Hearing Care Coordinator role at Beltone.

Get AI-powered advice on this job and more exclusive features.

Calgary, Alberta, Canada

As a Hearing Care Coordinator, your primary responsibility is to provide extraordinary concierge level service to our customers. You will be the “face” of the practice and the crucial liaison between our customers and the Hearing Care Professionals. You will contribute to the business success of Beltone through effective customer service, interpersonal communication, effective time management, accurate cash management reporting, and achieving sales/marketing goals.

About Beltone Canada

Founded in 1940, Beltone Canada is a division of the GN Group, a global leader in hearing aids. We develop, manufacture, and market hearing solutions for various levels of hearing loss, sold in over 40 countries.

Job Duties and Responsibilities

• Greet customers upon entry
• Answer and manage phone calls: confirm and schedule appointments, deliver messages
• Utilize True Block scheduling to maximize test opportunities
• Order and sell products
• Perform administrative duties: pull charts, stock shelves, invoice, enter customer data, prepare clinic schedules, handle hearing aid repairs, process mail and payments, ship batteries and hearing aids
• Follow up with customers and leads
• Process clinic forms related to customer care
• Develop lead generation activities through community outreach
• Manage customer database and call lists
• Submit and follow-up on insurance claims
• Manage accounts receivable/payable and cash handling
• Make sales calls and assist Hearing Care Professionals
• Maintain a clean work environment and adhere to policies
• Perform other duties as assigned

Desired Qualifications

• High School diploma or equivalent
• Preferred: 2 years office, sales, and customer service experience
• Organized with multitasking ability
• Effective communication skills in English
• Proficient in MS Office and computer skills
• Ability to sit for most of the workday
• Self-motivated and highly organized

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Medical Practices