Healthcare Security Officers - Shift Lead - Western Memorial Regional Hospital (Paladin Securit[...]

Paladin Security; Corner Brook; On-site; CAD 80,000 - 100,000; Full time

Job summary

Paladin Security is looking for a Full-Time Security Guard at the new Western Memorial Regional Hospital in Corner Brook. The role includes overseeing security operations, ensuring compliance with policies, motivating staff, and providing superior customer service. Candidates must possess a valid security license and first aid certification and demonstrate a passion for helping others.

Qualifications

• Valid Security License for Ontario required.
• Experience in security or law enforcement is preferred.
• Fluency in English (oral and written) is required.

Responsibilities

• Oversee site operations and ensure compliance with safety policies.
• Document and investigate security incidents and complaints.
• Supervise security officers and assist with site scheduling.

Skills

Customer service skills

Communication

Crisis management

Education

Valid Security License for Ontario

First Aid & CPR - Level C

Valid G class Driver License

Tools

Use of Force (UOF)

Management of Aggressive Behavior (MOAB)

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high-quality service, and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Site Description:

The new Western Memorial Regional Hospital in Corner Brook opened to patients and clients on June 2, 2024. The modern 164-bed, seven-story acute care hospital provides quality patient care with individual inpatient rooms, state-of-the-art treatment rooms, and enhanced diagnostics systems.

Position Details:

Position: Full-Time Security Guard
Site: Western Memorial Regional Hospital
Overtime: Overtime after 48 hours
Hours: Continent Rotation - 0700-1900/1900-0700
Payrate: $21.85/hour
Posting Date: March 3, 2025
Internal Closing Date: June 15, 2025
External Closing Date: June 15, 2025

Schedule Example:

• Week 1 - Days - Mon-Tues, Fri-Sat
• Week 2 - Days - Sun, Wed-Thu
• Week 3 - Nights - Mon-Tues, Fri-Sat
• Week 4 - Nights - Sun, Wed-Thu

Key responsibilities:

• TYPICAL DUTIES & RESPONSIBILITIES

The site Shift Lead(s) is responsible for the oversight of the operations of the team, in conjunction with the needs of the site, and will:

• Ensure all site staff adhere to all Paladin Security Policies and NLHS Occupational Health and Safety policies and procedures
• Regular communication and engagement with NLHS site Management.
• Ensure all Security Officers have received the mandatory site orientation, training, and required compliance training
• Ensure superior customer service skills and a passion for helping people. Able to think quickly on your feet and defuse difficult situations
• Motivate staff and recommend commendations to their respected Supervisor
• Document and investigate security incidents and complaints, ensure all proper documentation is forwarded in accordance with the chain of command in a timely manner.
• Complete daily paperwork including advanced reports, sign-in sheets, overtime checks, shift swap documentation, incident reports, and other relevant documentation.
• Supervise security officers and act as a resource for security issues, assisting with responsibilities delegated to them.
• Assist with departmental site scheduling, ensuring all shifts are covered, and provide coverage where needed.
• Attend unscheduled and scheduled meetings, and handle last-minute shift coverage or sick leave replacements.
• Perform site patrols and respond to codes and calls.
• Assist with fire drills and security education sessions, maintain records, and prepare incident reports.
• Perform other duties as requested by the client NLHS and Paladin management.

Prerequisites:

• Valid Security License for Ontario
• Valid First Aid & CPR - Level C (CSA-approved)
• Covid Vaccination (two doses)
• Immunization records for Mumps, Measles, Rubella, Varicella, and two-step TB skin test
• Valid G class Driver License
• Fluent in English (oral and written)
• Previous experience in security, law enforcement, or related field preferred.
• Certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB) required.
• Applicants lacking these certifications can enroll in Paladin's UOF/MOAB training prior to onboarding, which is unpaid but covered by Paladin with a 6-month commitment.

Why choose Paladin?