Health, Safety, & Quality Manager

International SOS; City of Leduc; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

International SOS is seeking a Manager, Medical Services for QH&S Compliance in Leduc, Alberta. This pivotal role involves leading compliance initiatives, managing safety standards, and ensuring operational excellence. Candidates with a strong background in occupational safety, particularly in industrial settings, are encouraged to apply.

Qualifications

• 5+ years of occupational health and safety experience in an industrial setting.
• Experience with ISO 9001:2015 and 45001:2018 management systems.
• Significant experience in Document Control systems.

Responsibilities

• Oversee quality control measures to ensure compliance across Canada.
• Lead performance and quality improvement initiatives.
• Manage the Annual Audit Program and support ESG initiatives.

Skills

Advanced skills in Integrated Safety Management

Problem-solving

Attention to detail

Ability to manage multiple tasks

Strong knowledge of Environmental and Health & Safety regulations

Education

Canadian Registered Safety Professional (CRSP)

ISO Lead Auditor Course

Job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About The Role

The Manager, Medical Services (MS) QH&S Compliance provides support to the MS Management Team for the direction, coordination and functioning of all QH&S matters in the Country. This will involve defining and implementing the required monitoring systems for each area that identifies risk and enables a risk management approach to CQI. This is achieved through established systems of monitoring compliance with the Integrated Management System (Quality & OH&S), identifying deficiencies and evaluating and minimising their potential impact on the organization. This will ensure the country remains in a state of compliance with all relevant internal management systems and regulatory requirements while ensuring risks are well controlled.

This is a full-time hybrid 8:30 am until 4:30 pm position. Mon/Fri are work from home; Tues, Wed, Thurs are in office at our Leduc location.

Key Responsibilities

• Foster a safety-first culture that protects personnel and drives operational efficiency.
• Oversee service delivery quality across Canada by ensuring:
• There is a full knowledge of each contract’s Scope of Work (SOW).
• Procedures and staffing are aligned with contract requirements.
• Quality control measures are in place to ensure compliance.
• New contracts are mobilised in line with SOW and International SOS standards.
• Ensure implementation and compliance with all applicable standards including:
• Medical Service Centre standards,
• Facility standards
• Transport standards
• Clinical Governance in Medical Service
• Fire & Rescue standards
• Local and project-specific jurisdictional standards
• Lead performance and quality improvement initiatives:
• Develop and report on regional KPIs.
• Implement CQI plans and support risk management strategies.
• Conduct incident reviews and contribute to audit analyses.
• Represent Medical Services in key governance activities:
• Participate in management teams, regional committees, and workgroups.
• Contribute to document development and standard reviews.
• Provide leadership, training, and mentorship to Medical Services staff:
• Deliver educational sessions.
• Support onboarding and induction aligned with standards.
• Manage the Annual Audit Program:
• Ensure alignment with QMS Audit Cycle.
• Submit audit plans, conduct audits, and maintain records.
• Track high-risk non-conformances and corrective actions.
• Support external audits and certification processes:
• Assist with audit planning.
• Maintain certification readiness across facilities and sites.
• Fulfill administrative and compliance duties:
• Act as Document Controller for Canada.
• Liaise with the Privacy team on compliance and data access.
• Support ESG initiatives, policy development, and government reporting.
• Manage contractor prequalification platforms (e.g., ISN, ComplyWorks).
• Uphold EEO, OH&S, and workplace safety standards.
• Complete special projects or other assigned duties.
  
  

About You

• The person who holds this position will be required to not only work within a team, but is responsible for establishing and nurturing a team environment that facilitates smooth project delivery.
• The ability to solve problems and make concise and informed decisions is essential.
• A collaborative and confident personality will assist in facilitating your ability to interact with all key personnel thereby ensuring the effective delivery of contract requirements.
• Strong knowledge of applicable Environmental and Health & Safety regulatory requirements.
  
  

Required Competencies

• Advanced skills and significant experience in Integrated Safety Management System practices and processes.
• Ability to work independently, pay careful attention to detail, and manage multiple tasks in a fast-paced environment.
• Ability to analyse situations and take appropriate action consistent with company policies.
• Previous experience with ISO 9001:2015 and 45001:2018 and implementation of management systems.
• Demonstrated experience in document control and development of procedures, reports tools and templates.
  
  

Required Work Experience

• 5+ years of occupational health and safety experience preferably in an industrial environment with a significant vehicle fleet
• Experience in development and implementation of standards
• Significant experience in overseeing Document Control systems
  
  

Required Qualifications

• Canadian Registered Safety Professional (CRSP) designation - strong asset.
• The National Construction Safety Officer (NCSO) and other professionally recognized certifications in the safety, risk management related field are highly desirable.
• ISO Lead Auditor Course (Preferred)
  
  

Required Languages

• English
  
  

Travel / Rotation Requirements

• Remote locations. Expected travel requirements is up to 25% of time.
  
  

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!