Health Promotion Services TEMP

Health Plan of San Mateo; Golden Horseshoe; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading health organization is seeking a Health Promotion Services Temp to support the Health Promotion Unit by connecting members to various programs and resources. This role involves providing customer service, conducting outreach, and processing language assistance requests. Ideal candidates will have a high school diploma and experience in customer service, with bilingual skills being a strong asset.

Qualifications

• Experience in a customer service-based environment or call center.
• One year of experience in a health care delivery system is preferred.
• Bilingual proficiency in Spanish, Tagalog, or Cantonese/Mandarin is highly preferred.

Responsibilities

• Process language assistance services requests.
• Conduct member outreach calls to connect members to Health Promotion Programs.
• Communicate directly with members and providers via health education phone line.

Skills

Customer Service

Bilingual Proficiency

Communication Skills

Problem-Solving

Education

High School Diploma

Associate’s degree in a health-related field

Tools

Microsoft Office Suite

Job description

801 Gateway Blvd, South San Francisco, CA 94080, USA ● Virtual Req #147

Monday, May 19, 2025

General Description

The Health Promotion Services Temp supports the Health Promotion Unit by connecting HPSM members to various programs, resources, and services. Additionally, this position provides customer service directly to members, conducts member outreach, and processes requests for language assistance services.

Qualifications

The following represents the typical way to achieve the necessary skills, knowledge and ability to qualify for this position:

Education and Experience

• A High School Diploma and experience working in a customer service-based environment or call center interacting with a diverse population required.
• Associate’s degree in a health-related field is desired.
• One (1) year of experience in a health care delivery system working directly with patients, or in a managed care plan working directly with members is preferred.

Skills

• Intermediate proficiency in the use of personal computers and Microsoft Office Suite applications, including Outlook, Teams, Word, Excel, Access, and PowerPoint.
• Intermediate proficiency in the use of general office equipment including fax, phone, copier, etc.
• Intermediate written, verbal, and presentation skills communication skills.
• Bilingual proficiency in Spanish, Tagalog, or Cantonese/Mandarin is highly preferred.

Knowledge

• Working knowledge of health promotion programs and/or health behavior change programs.
• Working knowledge of customer service principles.

Abilities

• Demonstrated ability to work cooperatively with others and work collaboratively as part of a multidisciplinary team and support team decisions.
• Demonstrated ability to adapt to changes for daily and specialized tasks.
• Ability to provide excellent customer service.
• Ability to problem-solve to resolve day-to-day issues.
• Ability to organize and maintain accurate records and files.
• Ability to organize work, set priorities, meet critical deadlines, and follow up on assignments.
• Ability to maintain confidentiality and follow information privacy and security best practices.
• Ability to communicate effectively with various audiences and individuals of diverse backgrounds.

Licensure /Certifications

• Not Applicable.

Driving

• Not Applicable.

DUTIES & RESPONSIBILITIES

Essential Functions

• Process language assistance services requests.
• Conduct member outreach calls to connect members to Health Promotion Programs and health education resources.
• Triage calls to other member-facing teams when appropriate.
• Communicate directly with members and providers via HPSM’s health education phone line.

Departmental Support

• Document all calls with members and providers in applicable systems.
• Review, route, and respond to health education phone line voicemails.
• Explain member eligibility, share appropriate Health Promotion Programs, and resources, and answer questions to support HPSM staff.
• Act as a back-up to other departmental functions.

Secondary Functions

• Assist with special projects as needed.
• Adhere to work performance norms and attendance expectations.
• 801 Gateway Blvd, South San Francisco, CA 94080, USA