Health Physics Product – Documentation/Technical Support Specialist

Mirion Technologies; Vaughan; On-site; CAD 65,000 - 85,000; Full time

Job summary

Mirion Technologies is seeking a Health Physics Product Documentation/Technical Support Specialist for the Concord, ON facility. You will develop and update documentation for Health Physics Contamination & Clearance products and tailor materials to regulatory requirements across markets.

The role involves creating user manuals, coordinating with Product Management and Engineering, and supporting field service with technical details and updates to FAT/SAT procedures.

Qualifications

• Requires a Bachelor’s degree in Nuclear Engineering or Health Physics or related science field.
• 2–5 years of experience in measurement instrumentation, preferably radiation detection/protection.
• Proficient with MS Office (Word, Excel) and ERP systems.
• Knowledge of IEC, ISO, EPRI, ANSI, DIN standards.
• Ability to build rapport with customers and internal teams.

Responsibilities

• Responsible for Technical Documentation for Health Physics Contamination & Clearance products developed at the Concord, ON facility.
• Assist with creation of User Manuals for new products.
• Review and update User Manuals to align with software/hardware revisions.
• Serve as SPOC for sales/service technical support by gathering information from various departments.
• Collaborate with Product Management, Engineering, Sales, and Field Service to document new product introductions and changes.
• Create Service Bulletins and Sales Information Notes as required.
• Contribute to FAT/SAT procedure updates with Engineering.

Skills

Nuclear Engineering

Health Physics

Technical Documentation

Customer Support

Regulatory Knowledge

Education

Bachelor's degree in Nuclear Engineering or Health Physics

Graduate degree considered in lieu of on-the-job experience

Tools

MS Office

Autodesk CAD

ERP systems

Job description

As a global leader in radiation safety, detection and measurement, Mirion Technologies is advancing radiation safety through innovative technologies and solutions.

The Health Physics Product Documentation/Technical Support Specialist is responsible for development and updates to new and existing the technical documentation of Health Physics Contamination & Clearance products developed and manufactured by Mirion Technology’s Concord, ON facility. The position may be involved in gathering information and assessing the market or customer specific needs related to customization of documentation to ensure that the Company complies with standards or specifications due to diverse number of regulatory requirements in the industry, different markets and countries.

Core Duties/Responsibilities

• Responsible for Technical Documentation for Health Physics Contamination & Clearance products developed and manufactured at the Concord, ON facility.
• Assist with the creation of User Manuals for new products.
• Review and update User Manuals for existing products to ensure compatibility with software and hardware revisions.
• As a Single Point of Contact (SPOC), provide sales/service technical support for customers and/or personnel from other Mirion Technologies facilities on behalf of the Company by gathering information from various departments within the Company.
• Assist the HPPS in working with Product Management (and the Engineering team, Production, Sales / Field Service when required) to provide technical details for Sales Information Notes and/or Specification Sheets etc. that describe introduction of new products, changes to the existing products, rationalization of old/obsolete products.
• Create Service Bulletins as per requirements from engineering team to provide technical details to Field Service Engineers on issues with products and possible solutions.
• Work with Product Management (and Engineering team, and Sales/Marketing when required) to provide technical details for Sales Information Note documents that describe introduction of new products, changes to the existing products, rationalization of old/obsolete products.
• Work with Engineering team on creation of new updates of existing Factory Acceptance Test (FAT) Procedures.
• Work with Engineering team on creation of new updates of existing Site Acceptance Test (SAT) Procedures.
• Participate in testing and validation of the Company products, including their radiological performance and compliance to standards.
• Follow cyber security requirements.
• Maintain Technical Documentation database to ensure safe and secure storage/maintenance.
• Safely use and maintain confidential information, including proprietary documentation and all client information.
• Work with the Mechanical and Electrical Design group within Engineering to ensure proper level of drawing revisions included in the Technical Documents as applicable.
• Contribute information and ideas related to Technical Documents to the Management Team.
• Support internal departments as requested within the Engineering function.
• Adhere to quality management requirements.
• Perform other duties as assigned.

Skill/Knowledge & Other Requirements

• Requires a Bachelor’s degree in Nuclear Engineering or Health Physics or Radiation Science (or in a related science field).
• Must have two (2) to five (5) years of experience in a measurement instrumentation field, preferably related to radiation detection/protection. Graduate degree will be considered in lieu of on-the-job experience.
• Must be highly proficient in MS Office and tools, in particular Word and Excel.
• Have knowledge of applicable standards to the job (IEC, ISO, EPRI, ANSI, DIN, etc.).
• Be proficient with ERP systems.
• Must have self-confidence and ability to manage own activities to solicit and complete transactions successfully.
• Ability to build rapport and relationships with customers, company personnel and Management.
• Ability to understand customer’s needs and adapting them to new products or new applications to existing products.
• Strong analytical and interpretive skills.
• Must be eager to continuously upgrading skills and knowledge related to the job.
• Sound organizational, problem solving, planning, prioritization, and execution skills.
• Excellent planning ability and time management skills.

Other Desired Skills/Knowledge

• Knowledge of Autodesk CAD tools.
• Familiarity with with ISO 9001 Quality Management.
• Familiarity agency safety compliance requirements (UL, CSA, CE).
• Knowledge of French and/or German.

Mirion Technologies (Canberra CA) Ltd. is in compliant with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We are an equal opportunity employer that is committed in providing accommodations for applicants with disabilities upon request at any stage of the recruitment process. Please advise the Human Resources Department of any accommodations you may need during the recruitment process.