Health Office Assistant

WNHAC; Kenora; On-site; CAD 47,000 - 61,000; Full time

Benefits offered by this job

HOOPP pension plan

Excellent benefits

Job summary

WNHAC in Kenora, Ontario is seeking a Health Promoter to support wholistic primary health care, blending Indigenous and contemporary care approaches.

In this full-time role you will act as the first contact for clients, schedule appointments, manage data, and support clinical staff with administrative tasks while maintaining culturally respectful and trauma-informed service.

Qualifications

• Diploma or equivalent combination of education and experience.
• Advanced computer skills and experience with Microsoft Office; EHR experience is an asset.

Responsibilities

• Be the first point of contact for clients and visitors to the Centre and manage appointment check-ins.
• Schedule client appointments and coordinate referrals to internal and external services.
• Data management including uploading documents into client records.
• Provide administrative support to clinical services staff.
• Maintain office equipment and replenish supplies; troubleshoot as needed.
• Perform other duties; may be redeployed in emergencies to ensure essential services.

Skills

Advanced computer skills

Oral and written communication

Problem solving

Interpersonal skills

Customer service orientation

Cultural competence

Education

Medical secretary/office administration diploma

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

EMPLOYMENT OPPORTUNITY

1 Full-Time (Existing) Position

Health Promoter

We provide wholistic primary health care through a range of options including prevention, assessment, diagnosis, and treatment. Our teams include health professionals, educators and support workers representing both traditional Indigenous and contemporary models of care and use wholistic health and community development concepts.

To be a courteous and efficient first point of contact for clients and the public and provide effective administrative support functions for the CSL and related health professionals.

PRIMARY DUTIES/RESPONSIBILITIES:

• Provide first point of contact for clients and visitors to the Centre, and facilitate professional appointment check-in and appropriate, effective working relationships.
• Schedule client appointments, monitor provider schedules, and coordinate referrals to both internal and external services as required.
• Data management activities including the uploading of documents into client records.
• Provide administrative support to clinical services employees.
• Maintain all office equipment including replenishing consumable supplies and troubleshooting.
• Other duties as required. In extenuating situations or in the event of an emergency, may be redeployed to ensure provision of essential services.

NOTE: Indigenous traditional practices involve burning sacred medicines including tobacco, sweetgrass, sage and cedar within the work setting.

QUALIFICATIONS:

• Medical secretary diploma, office administration diploma, or equivalent combination of post-secondary education and experience;
• Advanced computer skills and experience operating in a network environment with a full range of microsoft office applications; experience with electronic health records is an asset;
• Demonstrated oral and written communication skills; excellent problem solving and interpersonal skills to deal effectively with a wide variety of people; strong customer service orientation;
• Personal experience and understanding of traditional indigenous culture and healing practices; ability to work in a collaborative, de-colonial, trauma-informed, and client-centered approach and to support wnhac values in meaningful ways;
• Highly organized, detail orientated and able to prioritize and produce high standard of work;
• Deep understanding and experience of indigenous culture, values, and perspectives and relevance in a workplace; ability to speak and understand anishinaabemowin a definite asset;
• Experience working in an indigenous organization; understanding and/or willingness to learn of indigenous culture and values;
• Proof of immunization in compliance with policy requirements is mandatory;
• Valid drivers’ license, own vehicle and willingness and ability to travel required;
• Criminal records check and current drivers’ abstract required;
• Commitment to ongoing training and professional development relevant to job requirements; and positive attitude and capacity to act as a healthy lifestyle role model.
  

Salary: $47,014 - $61,342 with excellent benefits, including HOOPP pension plan. Salary is based on education and - experience.

APPLICATION DEADLINE: Wednesday, September 2, 2026

We thank all applicants for their interest in this position; however, please note only those selected for an interview will be contacted. As an Indigenous employer we encourage First Nations, Inuit, and Metis applicants to apply.

We welcome and encourage applications from people with disabilities and will provide accessibility accommodations as part of the application process upon request.