Health Navigator - Sprout Family Health

Talltreehealth; Victoria; Remote; CAD 60,000 - 80,000; Full time

Job summary

A growing healthcare organization in Victoria, BC, is seeking a Health Navigator to provide essential support in patient healthcare. As part of a remote team, you will bridge the gap between patients and medical resources, ensuring prompt and effective communication. Ideal candidates are empathetic Registered Nurses who are comfortable operating independently in a dynamic environment.

Benefits

Work remotely: Work where you work best

Competitive compensation: Industry-standard pay

Supportive environment: Access to experienced mentors

Opportunity to innovate and contribute to program development

Qualifications

• Registered Nurse fully licensed with BCCNM.
• Excellent communication and empathy skills.
• Discreet handling of medical information.

Responsibilities

• Respond promptly to patient inquiries within set hours.
• Provide health and medical advice via phone or text.
• Guide patients to appropriate healthcare resources.

Skills

Empathy

Communication

Medical knowledge

Multitasking

Education

Fully licensed Registered Nurse with BCCNM

Job description

Location : Remote (must be available to respond to calls / texts within 2 hours during agreed-upon on-call schedule)

Hours : As-needed / on-call. Hours highly variable depending on patient needs. Weekdays 6 : 00 am - 9 : 00 pm PST. 2-3 weekdays each week.

About Sprout

Sprout Family Health offers a team-based, family-centered approach to medical care, tailored for families with young children. Based in Victoria, BC, our focus is on prevention, development, and integrating lifestyle interventions into healthcare. We provide services ranging from comprehensive checkups to specialized support to meet the unique needs of each family member.

Life at Sprout

• Work remotely : Work where you work best
• Competitive compensation : Industry-standard pay reflecting your skills and experience
• Supportive environment : Access to experienced mentors and leaders
• Innovate : Contribute to program development and growth initiatives

Requirements

As a Health Navigator, you will serve as a vital link between patients and healthcare services, providing medical advice, guiding resource navigation, and assisting in urgent health situations. This role requires empathy, medical knowledge, and multitasking skills in a remote setting.

Responsibilities

• Respond promptly to patient inquiries within set hours; callbacks or texts within 2 hours, no later than 24 hours
• Provide health and medical advice via phone or text
• Guide patients to appropriate healthcare resources within Sprout and publicly available services
• Assist in urgent care directions during emergencies, supporting but not replacing emergency services
• Help with appointment bookings when needed
• Research or refer patients to specialists when outside scope
• Proactively communicate availability changes
• Conduct Medical Intake Form review calls with patients

Ideal Candidate

• Fully licensed Registered Nurse with BCCNM
• Excellent communication and empathy skills
• Discreet handling of medical information and guiding patients effectively
• Comfortable working independently remotely

If you are passionate about proactive healthcare, enjoy a varied schedule, and want to be a key health resource, we want to hear from you!

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Healthcare Provider

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