Health Information Registration Clerk

Southern Health-Santé Sud; Winkler; On-site; CAD 20,000 - 28,000; Full time

Job summary

Southern Health‑Santé Sud is seeking a Registration Clerk at Boundary Trails Health Centre in Winkler, MB. You will collect and verify patient information for admissions, ensuring accuracy and privacy while delivering courteous service.

The role requires health information knowledge, strong typing and Microsoft Office skills, and the ability to work in a bilingual environment. Evening shifts and regional travel may be required, with CUPE terms applying.

Qualifications

• Grade 12 education or equivalent.
• Completion of a recognized Medical Office Assistant Program.
• Completion of a recognized Medical Terminology course.
• Proficiency in PHIA and healthcare legislation.

Responsibilities

• Register patient information accurately and concisely during registration.
• Provide exceptional customer service and professional communication.
• Maintain confidentiality of client information and adhere to policies.
• Demonstrate strong organizational and problem-solving skills in a fast-paced environment.
• Travel to regional facilities as required.

Skills

PHIA knowledge

Microsoft Office

40 wpm typing

Electronic health records

Attention to detail

Teamwork and independence

Bilingual English/French

Education

Grade 12 education

Medical Office Assistant program

Medical Terminology course

Tools

ADT system

Outlook/Email

Job description

Requisition ID: 411273

Position Number: 119-71190-T232-14

Posting End Date: September 25, 2026

Employer: Southern Health‑Santé Sud

Site: Boundary Trails Health Centre

Union: CUPE

Department/Unit: Health Information Services

Work Location: Boundary Trails Health Centre

City: Winkler

Hiring Status: Permanent

FTE: 0.5

Employment arrangement: In Person

Daily hours worked: 7.75

Anticipated shift: Evenings

Annual base hours: 2015

Anticipated Start Date: 11/02/2026

Salary: As per CUPE Collective Agreement

Find your rewarding career in a vibrant and diverse community within Southern Health‑Santé Sud. Our organization is privileged to provide care for people at every point in their lives.

Partnering with our communities, we provide safe, accessible and sustainable people‑centered health care. We are proud to work in collaboration with all our partners within and throughout our diverse region: seven First Nations Communities, Francophone, Métis, Mennonite and Hutterite communities as well as a growing number of immigrants from all over the world.

Be part of the Southern Health‑Santé Sud team, who is rooted in what matters most. Join a region that offers a lifestyle like no other – a safe, peaceful, beautiful, fulfilling life for you and your family.

Position Overview

Reporting to the Registration Services Coordinator, the Registration Clerk is responsible for the accurate and concise collection of information during the registration process adhering to the provincial client registry best practices. Ensuring exceptional customer service and professionalism are met, the Registration Clerk is responsible for the provision of effective and efficient communication and reception services. The incumbent performs duties in accordance with organizational values and Health Information Services objectives, policies and procedures. While maintaining confidentiality in all matters relating to clients, staff and the organization, the incumbent works co‑operatively in a matrix structure to support the functions of Health Information Services.

The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health‑Santé Sud.

Experience

• Recent experience in a patient reception/care area, specifically in registration of patients within an Admission/Discharge/Transfer (ADT) system preferred.
• Recent clerical and customer service experience.

Education (Degree/Diploma/Certificate)

• Grade 12 education or equivalent.
• Completion of a recognized Medical Office Assistant Program.
• Completion of a recognized Medical Terminology course.
• Other suitable combinations of education and experience may be considered.

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

• Knowledgeable of the Personal Health Information Act (PHIA) and other healthcare related legislation.
• Proficiency in Microsoft Office applications and email/Outlook.
• Accurate keyboarding/typing skills of 40 wpm.
• Demonstrated knowledge of electronic health records.
• Demonstrated ability to provide a high level of attention to detail and accuracy.
• Demonstrated ability to work in a fast‑paced and changing environment.
• Demonstrated approachable and welcoming demeanor.
• Demonstrated written and oral communication skills.
• Demonstrated organizational, decision‑making and problem‑solving skills.
• Demonstrated ability to display independent judgment.
• Demonstrated ability to respect and promote a culturally diverse population.
• Demonstrated ability to prioritize in a changing environment.
• Demonstrated ability to build and maintain professional working relationships.
• Demonstrated ability to work in a team as well as independently.
• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.
• Proficiency of both official languages is essential for target and designated bilingual positions.
• Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums.
• Good work and attendance record.
• Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00.

Physical Requirements

• Health and physical ability to perform routine filing i.e., lifting, stretching, bending, walking while carrying multiple files.
• May be required work in seclusion.
• No hazardous or significantly unpleasant conditions.
• May work occasionally evenings and weekends as necessary.
• Will be required to travel to other regional facilities as the position duties may require.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

Southern Health‑Santé Sud, in partnership with the Indigenous community, is committed to increasing the representation of Indigenous people within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self‑identify as being of Indigenous descent in their cover letter/application.

Completes and maintains Satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.

Please include three work‑related references with your job application from persons who are not related to you but have direct knowledge of your current and past work performance.

Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health‑Santé Sud’s FLS Policy, we are committed to offering services in English and French in designated program/service areas serving French‑speaking communities within Southern Health‑Santé Sud. If no candidates satisfy the bilingual qualification, candidates meeting all other qualifications may be considered for this position.

Please be advised that job competitions for union represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file may be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.