Health Information Management (HIM) Technician

St. Joseph's Healthcare Hamilton; Hamilton; On-site; Full time

Job summary

A forward-thinking healthcare organization is seeking a dedicated Health Information Management professional to join their team. In this pivotal role, you will leverage your expertise in electronic medical records and compliance to ensure quality data management and support clinical workflows. Your strong communication skills will be essential as you interact with patients and healthcare professionals, providing critical information and guidance. With a focus on accuracy and detail, you will play a vital role in maintaining the integrity of health information while working under tight deadlines. If you are passionate about healthcare and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Experience in HIM operations and using EMR systems is essential.
• Strong customer service and communication skills are required.

Responsibilities

• Conduct chart analysis and ensure compliance with health information regulations.
• Manage communications related to HIM and provide support to clinical staff.

Skills

Customer Service Skills

Conflict Resolution

Excellent Communication Skills

Attention to Detail

Medical Terminology

Data Integrity

Independent Work Management

Education

2-year Office Administration College Diploma

Medical Terminology 1 and 2

CHIMA Certification (in progress or completed)

Tools

Electronic Medical Record (EMR)

Epic System

MS Office Suite

Job description

POSITION SUMMARY
Health Information Management (HIM) operational work requires more HIM knowledge and ability to effectively utilize software and applications to support HIM input workflows (quality, PHA/PHIPA/Bylaw compliance/enforcement, analysis, internal and external electronic documentation review and indexing, data integrity) and HIM output workflows (Disclosure, Registration Data Integrity, Providing Information and Intake for Patients/Public engaging HIM services).

QUALIFICATIONS

1. Successful completion of a 2-year Office Administration College Diploma from an accredited school or Health Information Management required.
2. Medical Terminology 1 and 2 required.
3. CHIMA Certification in progress or completed preferred.
4. 1-2 years HIM related experience preferred.
5. Must have experience working with Electronic Medical Record (EMR)/Clinical Information systems, preferably Epic system.
6. Must have experience and skill using MS Office suite - with intermediate skill level for MS Word and MS Excel.
7. Must have intermediate skill for spelling, medical spelling and medical terminology.
8. Customer service skills, conflict resolution, excellent communication skills needed to work with public and internal clients including physicians and registered health professionals.
9. Must be confident and comfortable managing workload independently, may escalate complex or difficult issues.
10. Excellent discretion, flexibility, attention to detail to ensure high level of accuracy and data integrity, as well as compliance with legal and policy requirements.
11. Must work under urgent deadlines and be able to prioritize.
12. Excellent work performance and attendance record is essential.

RESPONSIBILITIES

1. Conducts chart analysis of system and non-system generated documentation, including intake/processing, quality review, preparation and indexing of non-system generated and scanned chart documentation in electronic Legal Medical Record (eLMR), as well as on-site retention and provision of support and guidance to clinics and clinical staff tasked with point of service scanning duties.
2. Using Epic system electronic tools and workqueues, provides routine compliance monitoring and supports policy compliance with Public Hospitals Act, Personal Health Information Protection Act, Mental Health Act, Hospital Bylaws and Rules and Regulations provisions re: chart completion/deficiency management, chart accuracy, documentation quality and integrity, escalating issues to the HIM Administrator, Analysts or Manager as required.
3. Provides general information regarding Dragon Medical One (DMO) to end users, escalating end user specific issues to HIM Administrator as required.
4. Processes requests for disclosure in accordance with PHIPA or SJHH routine disclosure procedures using Epic system Release of Information modalities.
5. Provides general information regarding HIM services and processes to patients, staff and members of the public, responding to queries in person, by phone, mail and electronic communications.
6. Manages inbound and outbound communications related to HIM and report distribution, including fax and electronic communication, and monitors for misdirected or failed communications, reporting miscommunications to the Privacy Office and HIM Manager for provider registry updates as appropriate.
7. All other duties as assigned.

WAGE RATE
$28.87...$30.14...$31.37