Head, Transportation Strategy and Support (11297)

Toronto Transit Commission (TTC); Ontario; On-site; CAD 156,000 - 196,000; Full time

Job summary

A leading organization in public transit is seeking a skilled Head, Transportation Strategy & Support. This role involves the strategic management of projects and workforce planning to enhance service delivery and fulfill ambitious performance targets. The successful candidate will leverage extensive experience in transportation operations to drive innovation and operational excellence, directly impacting community services.

Benefits

Defined pension plan

Comprehensive health package

Support for professional development

Qualifications

• Several years of experience in transportation operations with increasing responsibility.
• Experience in a large public or private sector organization within a unionized environment is an asset.
• Strong understanding of risks, controls, and compliance in multi-modal transit operations.

Responsibilities

• Manage workforce planning and attendance strategies to enhance service reliability.
• Lead large-scale projects aligned with organizational goals.
• Oversee implementation of new rules to ensure safe and efficient service.

Skills

Project Management

Analytical Skills

Interpersonal Communication

Education

University Degree in Business Administration

Job description

Head, Transportation Strategy and Support (11297)

Join to apply for the Head, Transportation Strategy and Support (11297) role at Toronto Transit Commission (TTC)

Head, Transportation Strategy and Support (11297)

Join to apply for the Head, Transportation Strategy and Support (11297) role at Toronto Transit Commission (TTC)

Toronto Transit Commission (TTC) provided pay range

This range is provided by Toronto Transit Commission (TTC). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$156,829.40 / yr - CA$195,941.20 / yr

JOB INFORMATION

Requisition ID : 11297

Number of Vacancies : 1

Department : Transportation Strategy and Support (20001207) - Head & Staff Transportation Strategy and Support (30000522)

Salary Information : $156,829.40 - $195,941.20

Employment Type : Regular

Weekly Hours : 35 Off Days : Saturday & Sunday Shift : Day

Posted On : May 12, 2025

Last Day to Apply : May 16, 2025

Reports to : Executive Director, Transportation

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides :

Vision : Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission : To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Are you a skilled strategic thinker with wide-ranging experience in Transportation? We are looking for a Head, Transportation Strategy & Support in our Transportation Strategy and Support Department!

What You Will Do

In the Head, Transportation Strategy & Support role you will become a key player in driving our organization's success. You will provide strategic and operational support to the Chief Transportation and Vehicles Officer, Executive Director, Transportation, and their respective areas, helping achieve ambitious performance goals. This role is all about being proactive and collaborative, engaging with diverse internal groups and external stakeholders. You will be leading large-scale, complex projects with your exceptional project management skills and innovative ideas related to best practices.

Other responsibilities of your role will include :

• Improve performance metrics including safety, on-time performance, absenteeism, overtime, employee development and succession planning.
• Manage workforce planning and attendance strategies to enhance service reliability, efficiency and staff accountability.
• Provide leadership and make strategic recommendations on projects to ensure alignment with TTC’s standards and prevent disruptions to transit operations and service.
• Develop, track, and report key performance metrics for continuous improvement.
• Oversee the implementation of new or revised rules to ensure safe, efficient service.
• Assist in establishing performance measures that support organizational targets.
• Lead initiatives to address strategic priorities and update them with senior leadership.
• Evaluate and implement operational changes in response to new regulations and best practices.
• Identify and assess industry best practices that can be applied to TTC transportation operations.
• Manage and report on corrective actions from audits and regulatory requirements.
• Advise on performance gaps and recommend strategic solutions to enhance efficiency.
• Ensure the development, implementation and oversight of capital and operating budgets.
• Report financial and operational performance, escalating significant issues as needed.
• Control departmental costs to meet budgetary targets and support investments with business cases.
• Provide strategic guidance to Transportation Strategy, Operational Performance, Clerical Services, Capital Project Support and Divisional Support sections.
• Ensure accountability through succession planning, leadership development, and recruitment.
• Review and approve management recommendations for process improvements and initiatives.
• Promote positive labour relations through effective communication and negotiation.
• Support and evaluate projects led by Divisional Management teams.
• Investigate operational incidents and grievances, implementing corrective actions.
• Lead the modernization and development of system-wide administrative processes and procedures to enhance transit operations and achieve cost efficiencies.
• Provide strategic oversight to the management teams responsible for clerical services functions across various departments.
• Deliver workforce requirements to support consistent and reliable service.
• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
• Participation in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Manage projects
• Apply analytical skills
• Plan and organize activities / projects to meet section and organizational goals
• Demonstrate knowledge of the industry and / or sector
• Demonstrate appropriate and effective interpersonal communications through various media

What Qualifications Do You Bring?

• Completion of a university degree in business administration or a relevant discipline, combined with several years’ experience including progressively increased responsibility in a related field.
• Experience working in a large public or private sector organization within a unionized environment is considered an asset.
• Experience working with multiple transportation modes is considered an asset.
• Extensive experience in operations within a large organization, in the transportation industry, with a strong understanding of risks, controls, and compliance in multi-modal transit operations.
• Proven leadership skills, capable of leading initiatives and managing cross-functional teams to deliver results.
• Strong working knowledge of project management principles, concepts and practices and demonstrated ability to execute, lead and coordinate projects independently and collaboratively.
• Effective management skills with a track record of mentoring, coaching and motivating staff to achieve quality and performance goals.
• Expertise in developing and implementing policies, programs, standards, and procedures.
• Advanced analytical, facilitation, and communication skills for strategic planning and decision-making.
• Comprehensive knowledge of business administration, financial management, and human resources, including employment law, health and safety, and human rights legislation.
• Strong interpersonal skills to build relationships, promote collaboration, and foster a positive, safety-focused work culture.
• Sound judgement, highly developed problem solving, organizational, interpersonal, verbal and written communication and presentation skills.
• Proficiency in managing complex issues within multi-disciplinary teams and unionized environments.
• High proficiency in Microsoft Office and related applications.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders, including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Ability to prioritize effectively with strong time management, organizational, and communication skills.
• Must have or rapidly acquire thorough knowledge of the applicable collective bargaining agreements and TTC policies and procedures.
• Skilled in research, data analysis, and developing actionable proposals under pressure.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and / or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone]. Any information received related to an accommodation will be addressed confidentially. The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee. We thank all applicants for their interest but advise only those selected for an interview will be contacted. Please see TTC website for full posting.

Seniority level

Seniority level

Executive

Employment type

Employment type

Full-time

Job function

Job function

Strategy / Planning and Management

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