Head Teller - Simcoe

Career Opportunity: Head Teller (Simcoe)
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers:

• Great customer service through a network of over 8,000 branch and agent locations
• Convenience and security with our online service platform
• We guarantee our services are safe, convenient and affordable.

We are a subsidiary of The Jamaica National Group Limited. The Jamaica National Group is one of the Caribbean’s pre-eminent and most recognizable brands, with over 14 decades of delivering solutions for our members in Jamaica and overseas through a number of world-leading entities providing a diverse mix of financial, technology, creative and fleet management services, among others.

With a commitment to trust, inclusivity and facilitating the goals and dreams of customers in a meaningful way, our values are to be Dependable, Authentic, Respectful and Transparent. We are focused on providing our customers with a great customer experience and our fellow employees with a collaborative and positive work environment.

The successful candidate(s) will be responsible for the operations of the branch and will ensure compliance of all branch related activities and functions in line with organizational protocols and procedures.

KEY RESPONSIBILITIES

• Provide exceptional customer service by resolving complex customer inquiries, complaints, or issues promptly and professionally, ensuring the smooth delivery of JNMS Canada services.
• Process transactions accurately on behalf of customers.
• Cross sell products of JNMS Canada.
• Assist and support branch and regional marketing initiatives.
• Perform administrative duties to include preparation of branch reports, OTC reports and daily lodgments.
• Control and manage assigned cash by following established security procedures and ensuring that the assigned cash till is balanced daily and any differences located/reported within established deadlines.
• Adhere to company policies and procedures in all JNMS Canada transactions.

Requirements and Qualifications

• Eligible to live and work in Canada.
• High school diploma, AEC / DEP or Skilled Trade Certificate (preferred).
• Outstanding customer service skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and excellent organizational skills.
• Able to manage multiple tasks and prioritize duties.
• Able to work independently with minimal supervision and make sound judgments.
• Basic computer skills.

CLOSING DATE FOR APPLICATIONS: April 23, 2025