Head, SBS Implementation

Gated Talent; Golden Horseshoe; On-site; CAD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as the Sr. Director of Implementation, where you will lead a dynamic team responsible for delivering exceptional client services. This role involves strategic oversight of project management, financial forecasting, and collaboration with sales teams to ensure successful implementation of solutions. With a focus on mentoring and developing talent, you will play a crucial role in shaping the future of the organization. If you are passionate about leadership and driving results, this is the perfect opportunity for you.

Qualifications

• 12+ years of management experience with a focus on client services.
• Proven ability to mentor and develop a large professional staff.

Responsibilities

• Lead the Implementation Organization to ensure timely project delivery.
• Manage department expenses and resources to meet financial goals.
• Collaborate with Sales to develop implementation strategies.

Skills

Leadership

Project Management

Client Service Management

Consulting

Budget Management

Education

Bachelor's Degree in Business Administration

Job description

The Sr. Director, Implementation reporting to the VP/GM Small Business Segment (SBS), the incumbent leads professional, technical and administrative teams in SBS Implementation function. Ensures that the IS organization implements all sold business units within forecasted time frames and within project budget. Provides support and consults with the Sales organization during the presale process to determine pricing and product implementation strategy. This is a leader of leader position where the incumbent is accountable for the ongoing coaching mentoring, and engagement results for the specified division. Also, contributes to division initiatives through task force and project assignments.

KEY RESPONSIBILITIES:

• Leads the Implementation Organization ensuring that all sold business units and transfer business is implemented within forecasted time frames and within the scope of the project budget. Ensures that billable hours are accurately forecasted and that division IS productively objectives are met. Responsible for the success of the Department’s Implementation services and ultimate client satisfaction as measured through implementation survey scores as a Referenceable client base.
• Plans for department expenses, resources and capital requirements and manages the department to achieve forecasted and planned financial results. Works with the Finance to maintain accurate start and implementation backlogs and forecast reports.
• Works with Sales to impact the “buy” decision. Presents Implementation strategy and methodology at high level sales calls. Responsible for ensuring that accurate and timely estimates are provided to the sales associates and that the Implementation methodology is properly communicated to the client. Assists in the resolution of escalated sales/client issues.
• Works closely with Sales Management and Finance to develop pricing proposals that meet the goals of ADP Canada and the client.
• Works closely with Client Service and Operations Leadership to insure a smooth hand-off of accounts from implementation to service and production. Participates in strategic planning for the organization.
• Participates in Divisional initiatives to improve process, communicate issues. Acts as liaison between various stakeholders for issues that impact sales, the implementation process and tools. Routinely reports on status of starts, IS productivity, expense, and IS training and development.
• Responsible for the client education training program. Ensures that high quality training is provided timely for all products and that new product training is delivered within division timeframes and standards. Ensures that proper billing policies are followed.

EDUCATION and/or EXPERIENCE:

A Bachelor’s Degree in Business Administration or other related field and the resultant knowledge and experience from at least 12 years of management experience, including 3-5 years supervising a large staff (25+) professionals.

A background in consulting and professional services would be preferred however any of the following would be considered: systems implementation management, Client Service management, Human Resources, Payroll or Financial systems.

Accreditation from appropriate organizations would be an assets.

Demonstrated success at leadership of a large professional staff. Demonstrated success at recruiting, hiring and retaining a highly marketable and competitive staff. Proven ability to mentor, coach and counsel associates. Demonstrated success in developing bench strength and identifying successors.

Experience with developing and managing to a department expense budget.

Experience in a highly technical systems environment

Experience in working with a highly motivated and dynamic sales organization. Experience in managing relationships/partnerships with clients and third-party suppliers. Experience in developing and/or re-engineering process for delivery of client services and/or implementation services.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

GatedTalent consolidates jobs from a variety of sources. Users of the “Talentis” and “FileFinder” executive search CRMs are able to publish jobs to the site with links from inside their core business apps. These are supplemented by jobs added by our own researchers and those provided by a third party job aggregation service. Please note that GatedTalent staff are not directly involved in the recruiting process.

Simulate This Job Interview Now!

Maximize your chance of success – upload your resume now and experience an AI simulation of this specific interview:

• Unlimited interview simulations for the duration of your paid membership
• Full simulation includes multiple questions, challenged and detailed written feedback on how you can improve
• This simulation is entirely confidential – no information is shared with the recruiter!