Head of Warehouse & Service Operations

Trail Appliances Ltd.; Delta; On-site; CAD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Benefits

Job summary

Trail Appliances is seeking an experienced Director of Warehouse & Service Operations to lead three BC warehouses and the service network. You will own performance, productivity, safety, and financial outcomes, driving end-to-end operational excellence on the floor and in the data.

Lead a cross-functional team across Delivery, Purchasing, Finance, and Technology, optimize labor, inventory, and repair processes, and deliver outstanding customer outcomes with disciplined execution and shared

Qualifications

• 8-12+ years of progressive leadership experience in warehouse, distribution, logistics, or service operations.
• Strong background in labor optimization, payroll control, and productivity improvement.
• Experience with reverse logistics, repairs, parts management, or service operations is a strong asset.
• Track record of driving measurable improvements in efficiency, cost, and service levels.

Responsibilities

• Lead end-to-end warehouse operations including receiving, storage, picking, staging, customer pickups, and outbound loading.
• Own Service Operations, including reverse logistics, product repair, parts procurement, and RTV execution.
• Lead, coach, and develop warehouse and service leadership teams with regular engagement and performance management.
• Review payroll, overtime, staffing levels, and productivity on a regular cadence; lead annual budgeting and forecasting.
• Partner closely with Delivery Operations and cross-functional teams to align capacity and execution.

Skills

Leadership experience

Labor optimization

Payroll control

Productivity improvement

Reverse logistics

Job description

Trail Appliances is seeking an experienced Director of Warehouse & Service Operations to lead three BC warehouses and the service network. You will own performance, productivity, safety, and financial outcomes, driving end-to-end operational excellence on the floor and in the data.

Lead a cross-functional team across Delivery, Purchasing, Finance, and Technology, optimize labor, inventory, and repair processes, and deliver outstanding customer outcomes with disciplined execution and shared