Head of Support Methods / Chef Méthode Support

Airbus; Montreal; Presencial; CAD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary bonus

Insurance plan

Pension plan

Stock purchase

Hybrid work policy

Training opportunities

Descripción de la vacante

Airbus in Mirabel, Quebec, is seeking a Technical Support Manager for the A220 Line A to join the Technical Support team. You will oversee ME production support, integrate development, Build Process, SLB, tooling, and site services while coordinating with the HO ME and CDT teams.

The role emphasizes leadership, cross-functional collaboration, and driving continuous improvement in a high-ops environment at the Mirabel site near Montreal.

Formación

• Approximately ten years of experience in aerospace management.
• Demonstrated leadership and ability to work with minimal supervision.
• Proven track record managing technical projects for industrialization.
• Strong interpersonal and communication skills.

Responsabilidades

• Lead a team of ~25 including employees and temporary staff.
• Drive budgets, capacity planning, and resource management.
• Ensure compliance with airworthiness requirements and brand standards.
• Coordinate ME production support for A220 FAL Line A in Mirabel.
• Promote cross-functional collaboration and digital tool adoption.

Conocimientos

Leadership

Project management

Aerospace knowledge

Cross-functional collaboration

Budget management

Communication

Educación

Bachelor's degree in Aerospace or Engineering

Herramientas

MS Office

ERP systems

Descripción del empleo

You have technical support experience, have worked in the aerospace industry, and want to evolve and develop new skills? This position is for you!

The A220 commercial aircraft program is seeking a Technical Support Manager for the A220 Line A to join our Technical Support team based in Mirabel (Quebec, Canada), where you will work jointly with the technical support team and production managers.

You will be part of the TSFS (Technical Support) team responsible for handling technical issues that fall outside the direct control of operators and Front-Line Managers (FLMs), while focusing on identifying, analyzing, and resolving recurring technical challenges. Providing an end-to-end (E2E) perspective at the shop floor level within the production team is a crucial aspect of the role.

The team's organization is structured to promote cross-functional collaboration in an autonomous manner, supporting one another and learning collectively.

Your role in technical support will be to manage ME production support for the A220 FAL Line A and be the voice of the HO ME (Head of ME) to the CDTs by integrating ME development, fabrication processes (Build Process), SLB, tooling (J&T), site services and maintenance, as well as digital and industrial innovations.

Your Working Environment:

The headquarters of the A220 commercial aircraft program is located in Mirabel, in the Montreal metropolitan area, just a stone's throw away from the dynamic city of Montreal. Renowned for its peaceful and safe environment, the region offers a high quality of life for young or experienced professionals, as well as families, perfectly balancing career opportunities with outdoor activities, making it a truly special place to live.

Because We Care for You:

• Financial Benefits: Attractive salary, annual bonus, collective insurance plan, pension plan, and stock purchase plan.
• Work/Life Balance: A hybrid work policy (based on operational needs), an on-site cafeteria, and a highly competitive leave policy.
• Well-being / Health: Employee Assistance Program (EAP), discount program, on-site medical service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling app.
• Personal Development: Numerous growth opportunities and training possibilities (a catalog of over 10,000 freely accessible e-training courses to develop your employability, certifications, accelerated development programs, national and international mobility).

At Airbus, we help you work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexibility in our working methods to stimulate the spirit of innovation.

Your Challenges:

• Lead a team of approximately 25 people (employees, temporary staff, and Work Packages).
• Drive OPEX/CAPEX budgets, budgetary control, and resource capacity planning.
• Guarantee compliance with legal and airworthiness requirements (POA approval maintenance) as well as brand image standards.
• Maintain the team's technical skill levels despite staff turnover (in connection with the ME Academy).
• Manage Manufacturing Engineering (ME) support for the A220 production line (FAL Line A in Mirabel).
• Resolve recurring and complex technical issues escalated by the workshop.
• Optimize operational processes, planning, and production control to achieve Industrial Excellence.
• Deploy performance improvement plans (ramp-up, cycle reduction, cost convergence).
• Ensure the performance of the line balancing process (Synchronized Line Balancing - SLB) and support the Run @ Rate (R@R) exercise.
• Supervise work orders and technical modification requests per station.
• Coordinate improvements related to tooling (J&T), maintenance, and plant layout.
• Support digital transformation by introducing new digital tools and eliminating roadblocks.
• Represent the voice of the Head of ME to the tour directors (CDTs) and ensure the link with the Airbus ME community in Europe.
• Foster cross-functional synergy with key stakeholders (Tooling, Maintenance, Logistics, Ground Tests, etc.).
• Share best practices within the A220 program to ensure consistency of operations.
• Instill the Airbus project management culture (LBIP process, OP commitments).

Your Profile:

• You hold an academic and/or technical background in aerospace and/or management with approximately ten (10) years of experience;
• You demonstrate leadership, judgment, flexibility, and are capable of working with minimal supervision;
• You have successfully managed technical projects to ensure the optimal industrialization of a product;
• You possess strong interpersonal skills.

Ensure awareness of all potential compliance risks and commit to acting with integrity, as these values are the foundation of the company's success, reputation, and sustainable growth.