Head of Specialty Services

Fairygodboss; Toronto; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Mental health programs

Tuition reimbursement

Flexible work schedules

Job summary

Fairygodboss is seeking a Head of Specialty Services to lead a centralized organization supporting our largest clients. This role involves overseeing operations, developing strategic plans, and creating a high-performing team of up to 300 associates globally.

Preferred candidates will have 7–10+ years of management experience, financial acumen, and an MBA. The company offers a remote work environment, focus on mental health, and opportunities for community impact.

Qualifications

• 7–10+ years of senior management experience.
• Excellent planning, organizing, and leadership skills with experience managing business operations.

Responsibilities

• Oversee the operation of the Specialty Services group.
• Identify and develop new business opportunities and service model optimization.
• Develop the annual budget and manage expenses.

Skills

Leadership skills

Strategic planning

Financial management

Business operations

Education

MBA or advanced degree

Bachelor's degree or equivalent

Job description

Head of Specialty Services

We are looking for an experienced senior manager to lead the development, execution, and continuous improvement of a centralized organization that supports our largest clients, service teams, and implementation teams.

Responsibilities

• Oversee the overall operation of the Specialty Services group, including implementation of new business and all service delivery aspects, and act as the escalation point for service or implementation issues.
• Direct identification, analysis, and development of business cases for new business opportunities and service model optimization.
• Create a high-performing team environment that supports associate accountability, development, and retention; coach and develop leaders.
• Provide direct leadership to approximately 300 associates globally across production, quality, and service of specialty products.
• Identify opportunities for continuous business improvement and ensure they are addressed appropriately.
• Develop the annual budget, including headcount plan, productivity goals, and other expenses.
• Approve expenditures within established guidelines and control expenses.
• Set and communicate strategic goals for the group; develop tactical plans; engage leadership and communicate the service vision.
• Perform other related duties such as participation on business councils, strategic initiatives, acquisitions, alliances, and stretch assignments.

Requirements

• 7–10+ years of senior management experience.
• Excellent planning, organizing, and leadership skills with experience managing business operations to maximize revenue and profit.
• In-depth knowledge of financial practices and prior P&L responsibility preferred.
• Experience developing and executing strategic plans.
• Basic understanding of payroll operations, business consulting, and/or solution center operations.
• Ability to develop and test business hypotheses and make fact-based decisions using data.

Leadership Expectations

• Business Leadership – Strategy and Planning, Results Accountability, Financial Management.
• People Leadership – Impactful Communication, Talent Relationship Building.
• Market Leadership – Client Focus, Outside‑In Perspective, Bias for Growth.

Preferred Qualifications

• MBA or advanced degree.
• Advanced learning through leadership development program or association; bachelor's degree equivalent in education and experience required.

Benefits

• Focus on mental health and well‑being with supportive programs.
• Opportunities for giving back and impacting communities.
• Ongoing training, development, and tuition reimbursement.
• Chance to innovate, problem‑solve, and shape the future of work.
• Flexibility to balance work and personal time.
• Global operations with networking opportunities.
• Access to business resource groups for inclusion and belonging.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace and to providing equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs and applicant merit.