Head of Service Branch Canada - North America

GEA; Burlington; On-site; CAD 90,000 - 130,000; Full time

Job summary

GEA is seeking a 'Head of Service Branch Canada' to lead their Field Service operations. The role involves managing teams, optimizing efficiency, driving customer satisfaction, and growing the service business across Canada. Candidates should have leadership experience and strong technical expertise in industrial maintenance.

Benefits

Opportunities for professional growth and career advancement

Collaborative and forward-thinking work environment

Competitive compensation and benefits package

Qualifications

• 5 years of leadership experience in service operations.
• Strong technical expertise in industrial equipment maintenance.
• Fluent in English; French is a plus.

Responsibilities

• Lead all Canadian Field Service activities.
• Grow the Field Service business.
• Manage service schedules and team utilization.

Skills

Customer Service

Computer Data Entry

Leadership

Communication

Problem Solving

Education

Trade School or High School Diploma

Degree in Engineering or Business Administration

Job description

GEA Separation & Flow Technologies a division of the global GEA Group designs and manufactures process engineering components including separators decanters homogenizers valves and pumps. Our solutions are essential in industries such as food & beverage chemicals pharmaceuticals biotech energy marine and environmental applications.

Responsibilities / Tasks

The Role

We are looking for a strategic and handson Head of Service Branch Canada to lead our Field Service operations. You will be responsible for managing service teams optimizing operational efficiency driving customer satisfaction and growing our service business across the country.

Responsibilities

• Lead all Canadian Field Service activities (maintenance repair and support)
• Grow the Field Service business and increase customer value
• Manage service schedules and team utilization to meet client needs
• Set and align service targets processes and performance standards
• Support and implement global and regional service strategies
• Monitor market trends improve service methods and share best practices
• Collaborate with sales teams and act as a key liaison with customers
• Ensure high service quality timely billing and accurate reporting
• Promote training innovation and continuous improvement in the service team

Your Profile / Qualifications

Qualifications

• Trade School or High School Diploma required
• Degree in Engineering or Business Administration preferred
• 5 years of leadership experience in service operations
• Proven ability to manage and grow service teams
• Strong technical expertise in industrial equipment maintenance
• Fluent in English (French is a plus)
• Excellent communication leadership and problemsolving skills
• Strong business understanding and customer focus

What We Offer

• A leadership role in a global innovative engineering company
• Opportunities for professional growth and career advancement
• A collaborative and forwardthinking work environment
• Competitive compensation and benefits package

Apply now to lead a dynamic service team and make a lasting impact at GEA.

Did we spark your interest

Then please click apply above to access our guided application process.

Required Experience :

Director

Key Skills

Customer Service,Computer Data Entry,Agriculture,CAD,Dca,ABB

Employment Type : Full-Time

Experience : years

Vacancy : 1

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