Head of Retail Operations

Job description

The Head of Retail Operations will lead the Swatch retail management team in Canada, focusing on driving growth and enhancing store performance. This role aims to achieve financial targets, expand store locations, improve customer experience, and ensure operational excellence. The Head of Retail Operations will oversee and execute expansion strategies, assess retail locations, and manage new store openings, renovations, and relocations. As a visible and inspiring leader, the Head of Retail Operations will support store and field teams and act as a key liaison with HR, Marketing, Finance, and eCommerce. Prioritizing employee development, engagement, and talent management, the Head of Retail Operations will work with cross-functional teams to implement key business initiatives and report to the Brand Manager, Swatch.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid Vacations
• Paid sick days

Responsibilities include:

• Define and implement a strategic vision for the profitable growth of retail stores in Canada.
• Achieve financial targets and key performance indicators (KPIs), focusing on increasing store productivity.
• Enhance employee engagement across all retail locations and field teams by implementing engagement initiatives and fostering a positive workplace culture.
• Lead talent management initiatives to attract, develop, and retain top talent.
• Drive and scout potential locations, coordinating with internal teams to ensure timely store openings.
• Develop and execute operational plans for retail initiatives, including process improvements, policy adherence, inventory management, labor planning, and safety protocols.
• Optimize operating expenses in line with financial targets.
• Support omnichannel retail strategies by enabling in-store execution of programs.
• Foster a consumer-centric, high-performance culture focused on operational excellence and brand elevation.
• Lead in alignment with company values and performance standards.

Key Results:

• Achievement of financial goals and operational KPIs.
• Timely execution of new store openings and operational initiatives.
• Increased employee engagement and retention.
• Smooth implementation of omnichannel & DTC strategies.

Working Conditions:

While this position has a low risk of injury, it may involve lifting, pushing, pulling, and holding items up to 35 lbs or more with appropriate support. The role requires significant focus when completing paperwork and working on reports, as well as prolonged sitting and computer use. Additionally, travel may be required up to 40% of the time, both across Canada and internationally.