Head of Residential Operations

TDS Personnel; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player in residential property management is seeking a Head of Residential Operations to oversee a diverse portfolio of multi-family properties across Ontario. This pivotal role involves leading a dedicated team, optimizing operational systems for sustainability and cost efficiency, and ensuring compliance with governing authorities. The ideal candidate will have extensive experience in property management, strong leadership capabilities, and a commitment to delivering exceptional service. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 10+ years experience in property management or relevant industry.
• Strong communication and administration skills essential.

Responsibilities

• Lead a team of Property Managers and Maintenance Managers.
• Develop and implement operational systems focusing on efficiency.
• Conduct inspections to ensure properties are compliant and well-maintained.

Skills

Property Management

Team Leadership

Communication Skills

Microsoft Excel

Knowledge of Ontario Residential Tenancies Act

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Word

Microsoft PowerPoint

Job description

23 hours ago inReal Estate and Development

Our client within residential property management is seeking to hire a Head of Residential Operations.Reporting to the Managing Partners, the Head of Residential Operations will be fully responsible for the operations of a portfolio of multi-family properties located throughout the Province of Ontario.The role will lead a team of Property Managers, Leasing Specialists, Maintenance Managers and Superintendents, to ensure the properties are operated professionally, in compliance with relevant governing authorities, and in a cost conscience manner.

Responsibilities:

• Hire, train and manage a team of Property Managers, Maintenance Managers and Superintendents
• Develop, implement, and monitor/improve operational systems and guidelines with a focus on sustainability, scalability and cost efficiency
• Tender for and manage the delivery of third-party services for the properties – ensure service providers fully adhere to the obligations of their contracts
• Fully realize revenue potential of the properties – minimize vacancy and maximize ancillary revenue sources
• Conduct regular inspections and audits of the properties to ensure that they are well-maintained and compliant to conditions set in place by relevant governing authorities
• Solve complex tenant issues and disputes, providing resolutions that minimize legal risk and costs
• Respond to and resolve on-property emergencies
• On-board new acquisitions and transition away divestitures to/from the operations platform
• Organize tours or arrange property access for investors, third-party consultants and service providers
• Collaborate with other organizational departments to ensure the successful execution of each property’s business plan (Investments, Development, Capital Projects, Leasing and Marketing, Residential Administration, Revenue Management, and Special Projects)
• Prepare and present comprehensive regular reporting to stakeholders

Qualifications:

• Minimum 10 years experience in property management or relevant industry
• Ability to work collaboratively in a fast paced environment
• Strong communication and administration skills
• Proficiency with Microsoft Excel, Word and PowerPoint
• Knowledge of the Ontario Residential Tenancies Act is a requirement
• Must have a vehicle as travelling within the Province is a requirement
• Evening and weekend work hours, as needed

To apply, upload your resume and complete the required information in the “Apply For The Job” section located to the right of the posting. Alternatively, quote the position title and email your resume to: Bailey; [e-mail]

If you are already registered with TDS Personnel please contact your Consultant.

TDS Personnel is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.