Head of People

SERV Recruitment LTD.; Kelowna; On-site; CAD 158,000 - 193,000; Full time

Job summary

Martell Group, a fast-growing group focused on people, brands and ventures, is seeking a Head of People in Kelowna, BC. You will lead the People Operations function, partnering with founders to design org structure, talent strategy and scalable HR practices across onboarding, performance, development and retention.

This role is not about admin; it’s a strategic, hands-on leadership position shaping culture, performance, and employee experience as the company grows.

Qualifications

• Significant experience leading People Operations, HR, People & Culture, or a similar function within a high-growth organization.
• Proven experience building or significantly improving people systems, processes, and infrastructure rather than only maintaining established programs.
• Strong understanding of the full employee lifecycle, including onboarding, performance management, employee relations, development, retention, and offboarding.
• Experience partnering directly with founders, executives, or senior leadership on complex people and organizational decisions.
• Demonstrated ability to build and lead performance management and accountability systems.
• Strong experience coaching and developing managers and senior leaders.

Responsibilities

• Building and owning the People Operations strategy, systems, and processes required to support a growing organization.
• Partnering closely with senior leadership on organizational design, workforce planning, talent strategy, and people-related decisions.
• Building scalable systems across the employee lifecycle, including onboarding, performance management, development, engagement, retention, and offboarding.
• Creating a high-performance culture where expectations, accountability, feedback, and recognition are clear and consistent.
• Designing and continuously improving performance management systems that connect individual performance to company goals.
• Coaching leaders and managers to improve communication, feedback, accountability, decision-making, and team performance.
• Supporting leadership with complex employee relations and performance situations with sound judgment, discretion, and consistency.
• Developing leadership and manager capabilities as the organization continues to scale.
• Evaluating organizational structure and identifying opportunities to improve clarity, accountability, efficiency, and team effectiveness.
• Establishing people metrics and reporting that provide leadership with meaningful insight into retention, engagement, performance, hiring, and organizational health.
• Evaluating and improving HR technology, tools, workflows, and automation to create an efficient People Operations function.
• Partnering with Talent Acquisition and leadership to ensure hiring plans align with organizational priorities and future talent needs.
• Supporting compensation, benefits, career development, and employee experience programs as the organization grows.
• Protecting and strengthening the culture while helping the business evolve, scale, and navigate change.
• Identifying people or organizational challenges early and proactively bringing solutions to leadership.

Skills

People leadership

HR systems design

Talent strategy

Organizational design

Performance management

Job description

Serv, a global executive recruitment partner, is hiring on behalf of our client Martell Group for a Head of People.

Join the Team:

Martell Group is a fast-growing group of companies focused on building people, brands, and ventures that create meaningful impact. Across its businesses, the team combines audience, operators, and execution to launch scalable products and empower ambitious leaders across Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell, Martell Group is building a company that values leadership, growth, simplicity, ownership, and high performance.

More information can be found here: https://www.danmartell.com

Why you shouldn't work here: Radical Transparency from our CEO

Position Responsibilities:

If you are a people leader who believes exceptional companies are built by exceptional teams, and you know how to create the systems, standards, and culture that allow those teams to perform at their best, this role is for you.

Martell Group is looking for a Head of People to build and lead the people function across a fast-moving, high-growth organization.

This is not a traditional HR role focused primarily on administration. The Head of People will be a strategic partner to leadership and a hands‑on operator responsible for building the systems that support the entire employee lifecycle.

You will help Martell Group attract exceptional people, develop strong leaders, create clarity around performance and accountability, and build scalable people practices that support the organization as it grows.

Success in this role means leaders have the tools and information they need to lead effectively, employees understand what great performance looks like, people decisions are made with clarity and consistency, and the organization has the talent and structure required to achieve its goals.

This role includes:

• Building and owning the People Operations strategy, systems, and processes required to support a growing organization
• Partnering closely with senior leadership on organizational design, workforce planning, talent strategy, and people-related decisions
• Building scalable systems across the employee lifecycle, including onboarding, performance management, development, engagement, retention, and offboarding
• Creating a high-performance culture where expectations, accountability, feedback, and recognition are clear and consistent
• Designing and continuously improving performance management systems that connect individual performance to company goals
• Coaching leaders and managers to improve communication, feedback, accountability, decision-making, and team performance
• Supporting leadership with complex employee relations and performance situations with sound judgment, discretion, and consistency
• Developing leadership and manager capabilities as the organization continues to scale
• Evaluating organizational structure and identifying opportunities to improve clarity, accountability, efficiency, and team effectiveness
• Establishing people metrics and reporting that provide leadership with meaningful insight into retention, engagement, performance, hiring, and organizational health
• Evaluating and improving HR technology, tools, workflows, and automation to create an efficient People Operations function
• Partnering with Talent Acquisition and leadership to ensure hiring plans align with organizational priorities and future talent needs
• Supporting compensation, benefits, career development, and employee experience programs as the organization grows
• Protecting and strengthening the culture while helping the business evolve, scale, and navigate change
• Identifying people or organizational challenges early and proactively bringing solutions to leadership

Qualifications

• Significant experience leading People Operations, HR, People & Culture, or a similar function within a high-growth organization
• Proven experience building or significantly improving people systems, processes, and infrastructure rather than only maintaining established programs
• Strong understanding of the full employee lifecycle, including onboarding, performance management, employee relations, development, retention, and offboarding
• Experience partnering directly with founders, executives, or senior leadership on complex people and organizational decisions
• Demonstrated ability to build and lead performance management and accountability systems
• Strong experience coaching and developing managers and senior leaders

Location: Kelowna, BC (In-Office)

Compensation: Starting at $175k CAD

Serv uses AI tools in our recruitment process, including developing job postings and note-taking during interviews. AI is not used to screen, assess, or select candidates. All resumes are reviewed by a human, and all hiring decisions are made by humans. Any AI-generated output used during the recruitment process is reviewed by a human before action is taken.