Head of Operations

Canadian Health Labs; Toronto; Hybrid; CAD 150,000 - 200,000; Full time

Job summary

A national healthcare organization is seeking a Head of Operations to lead and scale their clinic operations across Canada. You will ensure excellence in daily operations of physical and virtual clinics, oversee management staff, and drive a patient-first culture. Candidates should have at least 5 years of operations leadership experience in healthcare, preferably with knowledge of Canadian systems.

Qualifications

• 5 years of operations leadership experience in healthcare, preferably in multidisciplinary clinics or allied health.
• Experience working with or knowledge of Canadian healthcare systems and third-party payers.

Responsibilities

• Ensure smooth daily operations of physical and virtual clinic locations across Canada.
• Oversee and coordinate clinic administrators and local clinic managers.
• Drive a patient-first culture with operational excellence across all touchpoints.

Skills

Operations leadership experience

Knowledge of Canadian healthcare systems

Management of distributed teams

Experience with EMRs and POS systems

Excellent communication skills

Time management skills

Job description

This is a remote position.

Location : Canada (Flexible / Hybrid with National Travel)

Type : Full-Time

Start Date : Early Hire Join Us as We Build

About Us

We are a growing well funded healthcare organization dedicated to serving veterans first responders RCMP and other covered communities through physical and mental health assessments and treatment. While we are currently in early stage development our long-term vision is to build a national network of multidisciplinary clinics providing a fully integrated service offering that addresses the majority of our patient s needs. This will include additional services such as physiotherapy chiropractic care occupational therapy diagnostics and emerging treatments such as ketamine therapy.

The Role

We re looking for an experienced Head of Operations to lead and scale our clinic operations across Canada. You ll be responsible for ensuring the day-to-day excellence of our physical and virtual clinics working closely with administrative support clinic managers practitioners and our finance team. This is a foundational role perfect for a builder who wants to shape the operational backbone of a fast-growing purpose-driven health services company.

Key Responsibilities

Clinic Oversight : Ensure smooth daily operations of physical and virtual clinic locations across Canada

People Management : Oversee and coordinate clinic administrators local clinic managers and support staff

Patient Flow : Ensure seamless scheduling intake booking and follow-ups both virtual and in-person

Practitioner Coordination : Manage communication onboarding scheduling and payment for a multidisciplinary team (NPs psychologists therapists etc.)

Technology & Systems : Maintain and troubleshoot POS systems EMRs telehealth platforms and clinic tech infrastructure

Client Service : Drive a patient-first culture with operational excellence and consistency across all touchpoints

Compliance & Standards : Ensure clinics meet healthcare regulatory standards and billing compliance for VAC Medavie and related agencies

Reporting & Metrics : Track KPIs across clinics including patient satisfaction staff efficiency and financial performance

Scaling Support : Support the CEO / founders in planning and opening new locations onboarding new disciplines (e.g. Physio OT) and integrating services

Qualifications

5 years of operations leadership experience in healthcare preferably in multidisciplinary clinics or allied health

Experience working with or knowledge of Canadian healthcare systems and third-party payers like Veterans Affairs Canada and Medavie

Proven track record managing distributed teams multiple locations and growing organizations

Strong systems orientation experience with EMRs POS systems and healthcare booking / payment tools

Excellent communicator with high attention to detail time management and problem-solving skills

Builder mindset comfortable creating structure processes and documentation from the ground up

Bonus : experience with virtual care mental health services or veterans health services

Why Join Now

You ll be joining at a pivotal time before national expansion giving you the opportunity to help design the infrastructure culture and operations strategy from the ground up. We are passionate about our mission and are building a team that cares deeply about service integrity and getting things done right.

Operations Managment

Key Skills

Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

Employment Type : Full Time

Experience : years

Vacancy : 1