Head of Networks Operations Canada

Ericsson; Toronto; On-site; CAD 130,000 - 180,000; Full time

Job summary

Ericsson is seeking a Head of Networks Operations Canada to oversee a geographically distributed team. The role involves strategic leadership, managing customer contracts, and enhancing operations performance, demanding a minimum of a decade in operations management, with significant leadership experience. Join a dynamic team at the forefront of 5G and cloud technology.

Qualifications

• Minimum 10 years' experience in operations management.
• At least 5 years in a senior leadership role.
• Proven track record of leading director-level teams.

Responsibilities

• Lead geographically distributed teams in Canada.
• Establish consultative relationships with decision-makers.
• Drive continuous improvement culture.

Skills

Communication

Leadership

Strategic Thinking

Job description

At this time, Ericsson Canada Inc. does not provide immigration assistance / sponsorship now or in the future for this position.

Ericsson is a publicly listed leading multinational technology company, operating in more than 180 countries, with approximately 100,000 employees located around the world. We are at the forefront of the 5G, Internet of Things (IoT), edge computing and cloud network infrastructure - the first company to bring 5G to four continents. Our portfolio is built on innovation and transformation.

For more than 120 years, Ericsson has been building a more connected world.

We are looking for a Head of Networks Operations Canada to lead the geographically distributed workforce in Canada. You will enable a growing & profitable business for Ericsson through strategic thinking, leading, coaching, and developing delivery and operations management. This role depends on a deep understanding of extreme-scale delivery and operations.

This position will report to the Head of Networks Domain and be located in Toronto, Canada.

You Will :

• Be a single point of contact for the Networks Domain for CU Canada, including Product deployment / NPI, network roll out, network performance and any future services.
• Be responsible for fulfilling all customer contracts and financial performance.
• Establish a valued "consultative challenger" relationship with decision-makers both with Heads of Customer Units, Heads of Operations, Domains, Supply and Sourcing functions, etc.
• Effectively lead, coach, and develop a team of high-performing delivery and operations professionals
• Collaborate with delivery lines to drive short to long-term profitable business for Ericsson through superior effectiveness in delivery and operations
• Stand up a new NRO capability in Canada, balancing customer experience and financial performance
• Effectively drive a continuous improvement culture to enhance customer network performance and Ericsson efficiency
• Support and enable New Product Introduction into customer networks
• Drive best-in-class results on customer scorecards measuring Ericsson's performance
• Collaborate with the customer unit to drive profitable growth
• Promote and defend equal opportunities, and build exceptional, cross-functional teams.

You have :

• The vision to evangelize our Ericsson on the Move culture through behavior, actions, and leading by example.
• The commitment to support others who act with integrity, even when "no one else is looking."
• A proven track record leading director-level or higher teams and building highly productive relationships with key stakeholders across Ericsson and customer executives.
• Excellent verbal & written communication, consultative, and conflict management skills.
• The ability to lead and develop competence across a matrixed organization, maximizing skills, abilities, and expertise. Proactively attract top talent and builds retention through a purpose-driven culture.
• The ability to tell a story through data. Strong capability to synthesize complex messages.
• Minimum 10 years' experience in operations management, with at least 5 years in a senior leadership role.

You might also have :

• Established network within Business Areas and Domains in the Market area

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [emailprotected]

DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city : Canada (CA) || Toronto

Job details : Service Delivery Line Manager