Head of Department, After-Sales Service

Jump! Recruteurs; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Department for After-Sales Service to lead a skilled team in optimizing processes and enhancing customer satisfaction. This role involves strategic development and interdepartmental coordination to ensure efficient order fulfillment. With a focus on innovation and excellence, the company offers a stimulating work environment and competitive compensation, including bonuses. If you have a passion for after-sales service and a track record in team management, this is a fantastic opportunity to contribute to significant growth and success.

Benefits

Competitive compensation

Annual bonus

Comprehensive group insurance

Group RRSP with employer contributions

Stimulating work environment

Culture of innovation and excellence

Qualifications

• 5-10 years of experience in after-sales service management.
• Proficiency in data analysis and project management concepts.

Responsibilities

• Manage quote and order fulfillment teams to meet KPIs.
• Collaborate with global sales to drive after-sales growth.

Skills

Team Management

Process Optimization

Customer Service

Project Management

Data Analysis (Excel)

Education

Bachelor’s degree in business administration

Engineering degree

Tools

MS Office

Job description

Our client, Velan, is seeking a dynamic and motivated Head of Department, After-Sales Service to join their team in Ville St-Laurent!

This position involves managing a team of skilled parts ordering representatives to provide required quotes and manage orders across Velan’s global network of distributors and end customers in various global markets, driving after-sales growth.

Main Responsibilities

• Supervise Resources: Manage quote and order fulfillment teams, meeting deadlines and key performance indicators (KPIs);
• Optimize Processes: Continuously improve processes to maximize efficiency;
• Collaborate Globally: Work with Global Sales to increase bookings;
• Lead the Team: Ensure order fulfillment and provide updates to customers;
• Interdepartmental Coordination: Collaborate with various departments to ensure order delivery and develop recovery plans;
• Customer Focus: Promote courteous and customer-centric communication practices;
• Strategic Development: Contribute to strategic growth plans aligned with company initiatives;
• Margin Management: Implement global pricing, manage margins, and evaluate individual performance;
• Business Organization: Ensure the implementation of all department activities.

Why Velan?

A leader in the manufacturing sector, Velan (www.velan.com) helps its business partners, primarily in the primary and secondary sectors, become more efficient and competitive by reducing total operating costs through the complex and innovative products it develops and manufactures. It stands out for its human values, its hands-on leadership, and the passion all members share for achieving results.

Velan offers you:

• Competitive compensation, including an annual bonus;
• A comprehensive group insurance program, including a group RRSP with employer contributions;
• A stimulating and collaborative work environment;
• A culture of innovation and excellence.

If the following describes you:

• Bachelor’s degree in business administration, engineering, or a related field;
• 5 to 10 years of experience in a similar position, preferably in an industrial environment;
• Proficiency in MS Office, particularly Excel (data analysis, pivot tables);
• Good understanding of project management concepts (scope, cost, schedule);
• Eligible for the Controlled Goods Program (CGP);
• Bilingualism (French and English), both written and spoken.

And if you are passionate about after-sales service management and want to contribute to Velan’s success, we invite you to apply now!

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