Head of Delivery Management GOV.UK Ai Enabled App Products and Services - GDS - G6

Manchester Digital; Newmarket; On-site; CAD 75,000 - 88,000; Full time

Job summary

A leading public sector organization seeks a Head of Delivery Management for their GOV.UK AI-enabled app. The successful candidate will have significant experience in delivering public-facing products at a national scale, managing complex portfolios, and leading Agile teams. Join a dynamic environment where you will drive innovation and improve access to public services across the UK.

Qualifications

• Significant experience in delivering public facing products at national scale.
• Experience in leading high-performing teams through the full product lifecycle.
• Expertise in solving and unblocking issues at the highest level.

Responsibilities

• Manage a complex roadmap and backlog for product delivery.
• Oversee program-level analysis to report and communicate schedule changes.
• Build strong relationships with key stakeholders across government departments.

Skills

Agile methodologies

Team leadership

Risk management

Stakeholder management

Job description

Head of Delivery Management GOV.UK Ai Enabled App Products and Services - GDS - G6

Full-time (Permanent) £75,275 - £87,521 location dependant plus allowances
Published on 26 June 2025 Deadline 13 July 2025

Location

Bristol, London, Manchester

About the job

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

• joining up public sector services
• harnessing the power of AI for the public good
• strengthening and extending our digital and data public infrastructure
• elevating leadership and investing in talent
• funding for outcomes and procuring for growth and innovation
• committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need

The Government Digital Service (GDS), part of the Department for Science, Innovation and Technology (DSIT), exists to help government make brilliant public services that empower people in the UK. We work at the very centre of government to drive digital transformation, focused on users. We build and maintain common capabilities, products and tools for others to use and create great public services that are accessible, inclusive and easy to use.

The Product & Services Directorate (P&S) within GDS is responsible for the GOV.UK Ai enabled app, as well as common component products that provide shared systems, technology and processes, making it quicker and cheaper to build great public services that are consistent for users:

• GOV.UK AI-enabled App: building a personalised and proactive relationship with users, making it easier to interact with government
• GOV.UK AI: maximising opportunities of current technological advances to develop citizen facing AI experiences
• GOV.UK Pay,GOV.UK Notify,GOV.UK Forms and Emergency Alerts: building services once, to be used across government, local authorities and police forces

As Head of Delivery for the GOV.UK AI Enabled App, you play a crucial role in ensuring the integrated and assured delivery of a complex and regulated portfolio of product streams and capabilities within a portfolio that includes the GOV.UK App, AI, communications, payments and form completion at national scale. We seek a passionate Head of Delivery who thrives in fast-paced environments and possesses expert knowledge of Agile and other methodologies to enable national scale delivery at pace.

You have the skills and experience that enables the strategic delivery of a multi-channel citizen experience ensuring portfolio performance, risk, matrix deliveries, cost and time constraints are considered and delivered against, alongside expertise in operational delivery. You will oversee program-level analysis to escalate, report, and communicate schedule changes to key stakeholders.

You'll be responsible for;

• having an in-depth knowledge of App Development, as well as leading Agile teams and other methodologies
• managing a complex roadmap and backlog
• managing dependencies across other Government departments including Legal, Data Protection and Information Security, potentially planning, and feeding into larger programmes and portfolios.
• responsible for understanding, managing, and communicating to senior stakeholder groups, building credibility and confidence in communication and updates.
• remove blockers and manage risks, commercials, budgets, and people and be an initial escalation point for the programme.
• support the Deputy Directors by overseeing the delivery of their vision for the programme
• the successful candidate will be expected to confidently build strong relationships with key stakeholders across GDS and other government departments. They will routinely need to communicate credibly and authentically to senior audiences.

Person specification

For this role, we are only interested in people who can demonstrate significant experience in:

• delivery of a public facing product / programme at national scale.
• delivery of multiple streams within product portfolio, minimising risk and optimising for success
• developing and leading high performing teams through the full product life cycle, identifying and dealing with potential risks across or between all stages of the product life cycle
• ability to solve and unblock issues between teams or departments at the highest level
• superpower levels of attention to detail
• management of stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales
• develop sustainable support models for citizen-facing products

It would be desirable if you have recent experience of leading app development and/or Ai programmes of work.