Head of Communications

Cloudbeds; Vancouver; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Remote First, Remote Always

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend based on country of residency

Professional development courses

Job summary

Cloudbeds is looking for a Head of Communications to own its global narrative and elevate its role in the hospitality technology sector. This senior individual contributor will define Cloudbeds' communications strategy, leading PR, thought leadership, and industry influence initiatives. Relevant experience in communications within the hospitality or B2B SaaS space is essential. The role is remote-first and offers significant executive access. Join us to shape the narrative of a fast-growing global SaaS company.

Qualifications

• Extensive experience in communications, PR or corporate messaging within hospitality or adjacent B2B SaaS industries.
• A strong network of hospitality media, industry analysts, and influencers.
• Excellent writing and verbal communication skills.
• Experience partnering closely with senior executives.

Responsibilities

• Own Cloudbeds’ global communications strategy spanning PR and industry influence.
• Act as spokesperson for Cloudbeds in media interviews and events.
• Track and measure impacts of communications efforts.

Skills

Communications

Public Relations

Corporate Messaging

Writing

Verbal Communication

Job description

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

Job Title: Head of Communications

What Makes Us Unique

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

How You'll Make an Impact

We’re looking for a Head of Communications to own our global narrative and elevate Cloudbeds as a leading voice for hospitality technology and the industry at large.

This is a senior, high-impact individual contributor role for an experienced communications leader who wants strategic ownership, executive access, and the opportunity to influence how the industry thinks.

As Head of Communications, you’ll be the primary owner of Cloudbeds’ external voice. You’ll report to the VP of Marketing and collaborate closely with executive leadership, regional leadership, and our PR agency to define and amplify our point of view across media, thought leadership and industry presence worldwide. You will:

• Own Cloudbeds’ global communications strategy, spanning PR, thought leadership, executive visibility and industry influence.
• Define Cloudbeds’ positions on key industry topics, including the role of AI and the future of travel booking, hotel operations and guest experience, and translate them into strong narratives that align with Cloudbeds brand and market positioning.
• Lead all company press releases and major announcements, ensuring clear, compelling and consistent messaging.
• Create and shape thought leadership in collaboration with Content Marketing, including bylines, op‑eds, keynote narratives and industry commentary.
• Act as a spokesperson for Cloudbeds in select media interviews, podcasts and industry events.
• Proactively identify and secure high‑value speaking opportunities for Cloudbeds executives at major global conferences and events.
• Prepare executives for external visibility through messaging frameworks, media training and presentation coaching.
• Own the development of keynote decks, executive presentations and event materials in partnership with field marketing.
• Build and maintain strong relationships with journalists, editors and industry influencers across trade, hospitality and mainstream media.
• Develop differentiated media pitches that drive meaningful coverage and position Cloudbeds as a thought leader.
• Serve as the primary liaison with PR agencies – setting direction, reviewing performance and ensuring alignment with business priorities.
• Track and measure the impact of communications and PR efforts, using insights to refine strategy and improve results.

This is a chance to shape the public narrative of a fast-growing global SaaS company at a pivotal moment for the hospitality industry. You’ll have real influence, executive access and the opportunity to help define how hotels think about the future.

What You Bring to the Team

We’re looking for a seasoned communications professional who thrives as a trusted, senior‑level contributor that can own both strategy and execution. You bring:

• Extensive experience in communications, PR or corporate messaging within hospitality, hotel tech or adjacent B2B SaaS industries.
• A strong network of hospitality media, industry analysts, hoteliers, consultants and influencers.
• Deep familiarity with major global hospitality and technology events – and how to maximize executive presence at them.
• Exceptional messaging instincts and the ability to articulate a clear, provocative point of view.
• Excellent writing and verbal communication skills – equally comfortable on stage, on camera, on a podcast or behind the keyboard.
• Experience partnering closely with senior executives and serving as a trusted communications advisor.
• A self‑directed, roll‑up‑your‑sleeves mindset – you’re strategic, but you’re not afraid to do the work.

What Success Looks Like

• Cloudbeds has a clear, differentiated and compelling point of view that consistently shows up across media, events, executive communications and thought leadership.
• Our executives are visible, well‑prepared and increasingly sought after as industry voices at top‑tier global hospitality and technology events.
• Media coverage is proactive, high‑quality and aligned to our strategic priorities – reinforcing Cloudbeds as a hospitality industry leader and top vertical SaaS company.
• Major announcements and narratives are sharp, cohesive and elevate our brand positioning in the market.
• Communications is viewed internally as a strategic growth driver and trusted partner to leadership.

Discover Our Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays – enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer.

Everyone is Welcome – A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates diversity in our global team! We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf‑blind and deaf‑disabled individuals to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201‑7832 or via email at [e-mail]. Cloudbeds will provide an American Sign Language interpreter when needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies and individuals being represented by an agency are not authorized to use this site or submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies.