Head of Client Experience — Remote Canada Growth

VC3; Remote; CAD 100,000 - 150,000; Full time

Job summary

A leading technology service provider is seeking a Director of Client Experience to design and oversee strategies that enhance client interactions across their journey. The ideal candidate will have over 10 years of leadership experience and a background in client relationship management. The role requires excellent communication skills and the ability to collaborate cross-functionally. This position is remote-first with a focus on fostering strong client relationships and continuous improvement of the client experience.

Benefits

Flexibility in work schedule

Mental health support benefits

Leadership development programs

Company-matched retirement plans

People-first work culture

Qualifications

• 10+ years of leadership experience.
• 10+ years experience as a trusted advisor to clients.
• Must be able to travel throughout Canada and US (less than 50%).

Responsibilities

• Design and oversee strategies to enhance client experience.
• Collaborate cross-functionally to streamline client interactions.
• Analyze client feedback and implement improvements.

Skills

Leadership

Client relationship management

Strategic thinking

Excellent organizational skills

Communication

Education

Bachelor’s degree in Communication or related field

Job description

A leading technology service provider is seeking a Director of Client Experience to design and oversee strategies that enhance client interactions across their journey. The ideal candidate will have over 10 years of leadership experience and a background in client relationship management. The role requires excellent communication skills and the ability to collaborate cross-functionally. This position is remote-first with a focus on fostering strong client relationships and continuous improvement of the client experience.