Head of Canada Claims Operations

American International Group; Toronto; On-site; CAD 100,000 - 150,000; Part time

Job summary

Join AIG as the Head of Canada Claims Operations, a key role focused on leading process improvements in claims management. This position offers the opportunity to collaborate with top industry talent, driving strategies that enhance operational efficiency and customer experience in a dynamic environment.

Benefits

Comprehensive benefits

Professional development programs

In-person collaboration requirements

Qualifications

• 10+ years of management experience overseeing large-scale projects.
• Six Sigma experience in leading process improvement projects.
• Strong program management and analytical skills.

Responsibilities

• Drive strategy and vision for continuous process improvements.
• Manage non-technical claims aspects of operations.
• Lead change initiatives supporting process optimization.

Skills

Leadership

Problem-Solving

Statistical Analysis

Communication

Program Management

Tools

Microsoft Office Suite

Job description

Head of Canada Claims Operations page is loaded

Head of Canada Claims Operations

Apply locations: Toronto | Time type: Part time | Posted on: Posted Yesterday | Job requisition id: JR2502256

Overview

At AIG, we are reimagining the way we help customers manage risk. Join us as the Head of Canada Claims Operations to contribute to this transformation. This role offers an opportunity to grow your skills and experience as a valued team member working alongside industry top talent.

Your Contribution at AIG

The Head of Canada Claims Operations is responsible for driving strategy and vision to accelerate continuous process improvements within the Canada Claims organization. This role partners with Claims Operations, IT, Finance, and other support teams to identify and implement process optimization projects across Canada Claims. You will analyze and recommend process improvements, develop use cases, oversee discovery and execution phases, and ensure achievement of GI Claims' continuous improvement goals. Additionally, you will manage all non-technical claims aspects of operations for Canada Claims.

• Establish strong, collaborative relationships with Canada Claims leadership and support teams.
• Promote a culture of continuous improvement across Canada Claims, engaging stakeholders to embed process optimization.
• Implement strategies set by the Claims Leadership Team (CLT) to manage costs, timelines, quality, and customer service.
• Lead change initiatives supporting process optimization and consistency across different lines of business and regions.
• Define and implement standard processes and tools to enable operational efficiencies.
• Identify opportunities for significant improvements and develop actionable plans for leadership approval and execution.
• Work with strategic partners to ensure high performance, seamless customer experience, and alignment with transformational initiatives.
• Assess platform migration opportunities, prioritize needs, and facilitate smooth transitions in collaboration with Claims leaders.
• Collaborate with IT to resolve issues, prioritize enhancements, and support IT modernization efforts.
• Lead system enhancements to improve processes, ensure compliance, and support application rationalization.
• Foster a culture of continuous improvement by leading efforts to enhance quality, simplify processes, and reduce cycle times and costs.
• Lead, coach, and develop talent, ensuring effective succession planning.

Qualifications

• 10+ years of management experience overseeing large-scale projects and daily operations (preferred).
• Six Sigma experience in leading process improvement projects is strongly preferred.
• Understanding of claims handling is a plus.
• Ability to lead organizational change and manage resistance.
• Proficiency in statistical analysis tools to identify root causes.
• Strong program management skills.
• Excellent communication, organizational, and multitasking skills.
• Ability to build relationships across organizational boundaries.
• Strong business acumen and problem-solving skills.
• Experience in career development, mentoring, and coaching.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio).

Additional Information

We value in-person collaboration at AIG, requiring team members to be primarily in the office to foster effective teamwork and a supportive environment.

Benefits

Our Total Rewards Program offers comprehensive benefits focused on health, wellbeing, financial security, and professional development to support you and your family.

About AIG

AIG is a global leader in insurance solutions, committed to innovation and making a positive impact through risk management and community support. We invest in our people through continuous learning and foster a culture of inclusion and belonging.

We are an equal opportunity employer and provide reasonable accommodations for applicants with disabilities. Please contact [e-mail] for assistance.

Functional Area

OP - Operations at AIG Claims, Inc.

We enable our clients’ growth with industry expertise and innovative risk management solutions, supporting our colleagues through programs like Volunteer Time Off and Matching Grants.