Head of Canada Claims Operations

AIG; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Join a leading company as the Head of Canada Claims Operations to drive strategy and enhance process improvements in Claims. With a focus on collaboration and continuous enhancement, you'll optimize operational efficiencies while leading a talented team. This role offers the opportunity to significantly impact the organization's performance and customer journey.

Benefits

Comprehensive benefits package

Career development and coaching

Qualifications

• 10+ years management experience overseeing large scale projects.
• Six-Sigma experience preferred for process improvement.
• Ability to lead organizational change is essential.

Responsibilities

• Drive strategy for continuous process improvement in Canada Claims.
• Manage non-technical claims aspects of operations.
• Engage key stakeholders for collaborative process optimization.

Skills

Management

Program Management

Process Optimization

Statistical Analysis

Change Management

Interpersonal Skills

Communication

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Head of Canada Claims Operations

At AIG, we are reimagining the way we help customers to manage risk. Join us as Head of Canada Claims Operations to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team and to work with some of the industry’s top talent.

Your contribution at AIG

The Head of Canada Claims Operations is responsible to drive the strategy and vision for the acceleration of continuous process improvementinitiatives in the Canada Claim organization.The role will partner with Claims Operations, IT, and Finance and other functional support teams across the GI Claims organization to proactively identify improvement projects across Canada Claims. The Director is the key driver of analysis and recommendations for process optimization, identification of use cases, planning and implementation of discovery, led execution phases and activities, and achievement of GI Claims continuous improvement goals. As a Director, you will also be responsible for managing all non-technical claims aspects of operations for Canada Claims.

• Establish strong and collaborative relationships with Canada Claims leadership and functional support teams.
• Drive a continuous improvement culture across Canada Claims, engaging closely with various key stakeholders and leaders to embed a collaborative approach to process optimization.
• Execute relevant GI Claims and GI Operations strategies, as set by the Claims Leadership Team (CLT), to deliver the core objectives for Claims through managing costs, timelines, quality, and providing excellent customer service.
• Lead change initiatives / projects across Canada Claims supporting the CLT in achieving process optimization and instilling consistency whilst acknowledging the differences across LOBs and geographies.
• Enable operational efficiencies by defining and implementing standard processes, tools and maintaining alignment across multiple teams and perspectives.
• Identify opportunities and develop novel solutions for material improvements, and present recommendations and actionable plan to leadership for approval and execute on the plan.
• Work closely with our strategic partners to ensure strong performance across Canada Claims, a seamless customer journey and alignment with key transformational initiatives being driven within Canada Claims.
• Assess migration opportunities across Canada Claims platform working closely with the Claims leaders.Prioritize needs and work with the NAM Claims Operations Head to operationalize and facilitate smooth work migrations.
• Work with IT to prioritize, mitigate and resolve issues, and drive IT enhancements.
• Lead system enhancements that improve business processes and ensure regulatory compliance and support IT modernization and application rationalization.
• Drives a continuous improvement culture by leading short and long-term efforts to improve quality, simplify process, reduce cycle times and expenses.
• Lead, coach and optimize talent and ensure succession planning.

What we’re looking for:

• 10+ years (preferred) management experience overseeing large scale projects and daily operational needs.
• Six-Sigma experience in leading process improvement projects is strongly preferred.
• A solid understanding of claims handling is a plus.
• Ability to lead organizational change and manage resistance while driving continuous improvement.
• Proficiency in advanced statistical methods and tools to analyze data and identify root causes of problems.
• Strong program management skills to drive teams and initiatives.
• Strong verbal, written and presentation skills to communicate effectively with all levels across the organization.
• Excellent organizational skills and ability to handle multiple priorities while delivering timely & measurable results.
• Ability to build formal and informal relationships and networkswithin and across organizational boundaries.
• Demonstrate strong business acumen and problem-solving skills who is process driven, forward thinker with a proven track record of delivering results.
• Career development, mentoring and coaching skills.
• Proficient in Microsoft Office Products (Excel, Word, PowerPoint, Visio)

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail] .

Functional Area:

OP - Operations AIG Claims, Inc.