Head of BCP Design and Execution

Manulife Insurance Malaysia; Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive the implementation of Business Continuity Plans globally. This pivotal role requires a strategic thinker with a strong background in operational resilience and risk management. You will develop and enhance the global strategy for Business Continuity Planning, ensuring compliance with regulatory requirements and fostering a culture of preparedness. The ideal candidate will possess exceptional leadership skills, with a proven track record in managing complex programs and motivating diverse teams. Join a forward-thinking organization that values innovation and offers a flexible, inclusive environment for career growth.

Benefits

Flexible work environment

Career growth opportunities

Inclusive workplace culture

Qualifications

• 10+ years in Insurance, Banking, or Wealth and Asset Management.
• Extensive knowledge of operational resilience and business continuity risk management.

Responsibilities

• Oversee the implementation of Business Continuity Plans globally.
• Develop strategies and methodologies for business continuity management.
• Lead a team and ensure adherence to compliance and resilience objectives.

Skills

Business Continuity Management

Risk Management

Leadership

Communication Skills

Operational Resilience

Education

Bachelor's degree in business administration

Master's degree (preferred)

Job description

Head of BCP Design and Execution page is loaded

Head of BCP Design and Execution

Postuler locations Toronto, siège social mondial (200 Bloor) Waterloo, Ontario
Time type: Temps plein
Posted on: Publié il y a 6 jour(s)
End date: 24 mai 2025 (Il reste 11 jours pour postuler)
Job requisition ID: JR25021079

In today’s rapidly evolving financial services landscape, operational resilience is paramount. It encompasses the ability of an organization to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. As financial institutions face increasing threats from cyber incidents, natural disasters, and regulatory changes, maintaining operational resilience is crucial to safeguarding critical operations and ensuring business continuity.

We seek a dynamic, experienced leader to oversee the implementation of Business Continuity Plans across the organization globally, ensuring Manulife meets its service commitments to customers. This role is responsible for developing strategies, operating models, and methodologies related to the design, development, testing, and ongoing maintenance of Business Continuity Plans. By managing risk and fostering preparedness, this leader will ensure our business thrives during challenges and maintains customer, stakeholder, and regulator trust.

Primary Responsibilities:

The Head, BCP Design and Execution is a newly established global Line 1 role accountable for ensuring effective implementation of the Company’s Business Continuity Risk Management standard across Manulife. This includes designing and developing the global strategy on Business Continuity planning, building enterprise capabilities and processes to monitor the organization’s risk posture and remediation, and program managing to ensure compliance with regulatory requirements and resilience objectives.

• Business Continuity Plan Execution Strategy and Management: (20%)

  • Develop and enhance MFC’s global strategy on Business Continuity Planning in line with evolving internal business strategy and external factors including regulatory environment.

  • Define and document the enterprise approach, procedures, and operating model for implementing MFC Business Continuity Management policies and standards.

  • Provide thought leadership to segment and functional BCP leads to design, implement, and operate controls, including simulation testing, to ensure business continuity risks are managed within MFC’s risk appetite.

  • Lead the global Business Continuity Plan program to ensure adherence to the execution timeline across segments/functions and escalate risks promptly.

• Business Continuity Plan Governance: (30%)

  • Lead design and implementation of Business Continuity Planning Governance structure, including management committees and working groups, in collaboration with L1 and L2 partners.

  • Act as Manulife’s primary Line 1 representative to internal stakeholders and regulators regarding Business Continuity Planning, including reviews, data requests, and inquiries.

  • Influence stakeholders across segments and functions to identify, analyze, and remediate material gaps in BCPs and ensure corrective actions are filed and addressed.

  • Govern the quality of Business Continuity Plans and support segment leads to ensure consistent execution of BCM standards, including testing procedures.

  • Lead first line of defense reviews and provide feedback on the BCM framework, policies, standards, and propose enhancements.

• Business Continuity Plan Monitoring and Reporting: (30%)

  • Design and implement global processes for reporting, risk indicator monitoring (including external events), and leveraging AI capabilities.

  • Define, analyze, and report enterprise KPIs and KRIs to monitor progress, risk posture, and remediation actions.

• Team Building, Leadership, and Training: (20%)

  • Build and lead a team of 5-10 members with cross-functional skills in strategy, data, change management, and operational resilience.

  • Develop and lead communication and training initiatives on business continuity management practices.

This job description does not represent a comprehensive list of duties. The company reserves the right to modify duties or assign additional ones as needed.

Required Qualifications:

• Bachelor's degree in business administration, strategy, operations management, or related field.

• 10+ years of experience in Insurance, Banking, or Wealth and Asset Management, with 5+ years in Business Continuity or Operations Management.

• Extensive knowledge of operational resilience and business continuity risk management.

• Expertise in risk management principles, best practices, and tools.

• Membership in relevant industry groups (e.g., Business Continuity Institute, RIE) is a plus.

Preferred Qualifications:

• Experience managing insurance or wealth management operations is strongly preferred.

• High self-motivation and ownership of project deliverables.

• Strong leadership, communication, and interpersonal skills to motivate and mentor a diverse team.

• Proven track record in delivering complex, cross-functional programs on time and within regulatory expectations.

• Experience working within a global/matrix organization.

When you join our team:

• We’ll empower you to learn and grow your career.

• We’ll support you in a flexible, inclusive environment that values well-being.

• As part of our global team, we’ll help you shape your future.

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