Head - GTM, Delivery & Operations

Nokia; Ottawa; On-site; CAD 120,000 - 180,000; Full time

Job summary

A leading company seeks a Head of GTM Delivery & Operations to lead a global team focused on GTM strategies and learning services. This senior role involves strategic planning, business and financial management, and enhancing learning delivery methods. Ideal candidates will have extensive experience in leadership, operations, and a strong customer focus, along with relevant educational credentials.

Qualifications

• 15+ years in a leadership role within Learning/Education or Operations.
• Effective change leader with results orientation.
• Innovative solution developer.

Responsibilities

• Responsible for overall GTM strategy and growth plans.
• Overseeing the global learning business execution.
• Driving strategic transformation programs for efficiency.

Skills

Leadership

Strategic Mindset

Customer Focus

Analytical Skills

Problem Solving

Education

Masters in Business, Operations, or Engineering

PMP Certification

Job description

As the Head, GTM Delivery & Operations for the NI Learning Services & Customer Documentation team, you will lead a global team with leaders who are accountable for the following functions: GTM - Presales support and marketing, Business and lab operations and delivery management.

Qualifications

You have

• 15+ years in a leadership role within Learning/Education, Technical communication, Operations or Transformation programs
• Effective people leader with a Strategic mindset
• Change leader focused on results orientation with an agile mindset
• Innovative solution developer with strong customer focus
• Strong business and financial acumen
• Effective problem solver with deep analytical skills
• Masters in Business, Operations, or Engineering equivalent
• PMP certified

Responsibilities

• Responsible for overall GTM strategy and growth plans for NIs knowledge portfolio which includes learning and customer documentation
• Executing the growth plan for NIs global learning business in collaboration with the markets, business centers and the partner program
• Ensuring the rigor and practices across the GTM phase are well established considering aspects such as pipeline and opportunity management, upsell and cross-sell practices and the overall commercial strategy
• Evolving the end-to-end knowledge delivery landscape by implementing effective and efficient practices, platforms, processes and tools to deliver a best in class learning experience for our stakeholders
• Institutionalizing learner care practices, tools, and SLAs
• Evolving overall reporting practices and capabilities required for business reviews, ad hoc reporting, analysis required for the evolution of the knowledge portfolio and more
• Oversight and development of practices for learning delivery administration and class management
• Evolution of technical editing and illustration practices, delivery of editorial services, content management
• Sourcing and managing a global vendor community who support a variety of functions including learning instructor delivery, learning platforms & technologies, exam delivery partners, content development, and many others
• Lead the ecosystem engagement with third party communities and beyond to drive innovation and foster a high impact learning culture
• Management of the NI instructor community across all technologies (IP/FN/NSP/Optical) for both Nokia employees and the 3PV community. This includes instructor development.
• Responsible for overall global lab strategy and oversight of lab sites and resources.
• Responsible for overall business and financial management
• Driving strategic transformation programs aimed at improving efficiencies and evolutions to the knowledge experience

About the company

Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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